Improvements to the SEND service - October 2020 update
We take your feedback seriously and always look at ways we can improve our services and the information about them. We're pleased to show you all the improvements and changes we're making based on your feedback and conversations we've had with you.
Here is a summary of the improvements made between October and December 2020.
For the most recent updates, please go to our you said, we did page.
You said we need to listen more
You said we need to treat you as equal partners
You said we need to communicate better with you
You said we must be more child and young people-focused
You said we must be less adversarial and more compassionate
You said schools must be more inclusive
You said schools must support children who will have different learning styles and need different types of support.
You said we should be providing better information, advice, guidance and support
We have already launched some new ways to make getting information easier for parents, and plan to continue working with you to find more ways to improve.
You said we need to improve waiting times, provide more funding for local health services, and to have better trained staff
We have looked for ways to manage waiting lists consistently and how we can support parents more.