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One You Kent privacy notice

We keep this privacy notice under regular review and it was last updated on 31 March 2026.

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you about how we look after your personal data and tell you about your privacy rights and how the law protects you.

View an easy read version of the One You Kent privacy notice (PDF, 623.6 KB).

Who we are

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are responsible as ‘controller’ of that personal information. Our Data Protection Officer is Benjamin Watts.

One You Kent support individuals, aged 18 and over (or 12 years and over for smoking services only) and who are resident in Kent, to make informed choices that could lead to the development of healthy behaviours. Individuals can be offered options for working with lifestyle coaches to set goals and make active changes to their behaviour in the following areas:

  • smoking
  • alcohol
  • weight
  • physical activity
  • healthy eating
  • social isolation.

One You Kent is provided by 7 different providers. Depending on where in Kent you live, your information could be transferred to ABL Health Limited or to one of the district and borough councils in north and west Kent. Read their privacy notices below:

The personal information we collect and use

Information collected by us

While processing referrals for the One You Kent service we collect personal information when you provide it to us, We collect:

  • name
  • date of birth
  • address
  • email address
  • telephone number
  • sex
  • NHS number.

We also collect 'special category data' (personal data which is more sensitive and is treated with extra care and protection) when you provide it to us, We collect:

  • gender identity
  • race and ethnicity
  • cultural backgrounds
  • religious or philosophical beliefs
  • sexual orientation
  • health information (including mental health, special educational needs and disabilities).

We also obtain personal information from other sources, including, your GP or another individual, professional, family member or friend, may complete a referral on your behalf. They should ask your permission to do this.

How we use your personal information

We use your personal information to:

  • accept, review and process referrals to the service
  • capture relevant personal data around your on-going support needs and to maintain on-going records of support provided
  • communicate with you and referrers regarding the outcome of a referral to the service. Where a referral is accepted, to arrange service provision
  • undertake a more detailed assessment of need including identifying healthy lifestyle needs, goals, preferences and risks, if you are accepted for the service
  • use the personal information gathered in point 4 to make decisions regarding potential referrals to wider relevant services, if appropriate and with your additional consent.
  • record information about the type of interventions and activities offered by the service
  • record nicotine replacement therapy and pharmacotherapy accessed as part of the service
  • offer sessions online, if preferred, which may involve capture of additional personal data through video and audio, for example, on Microsoft Teams
  • share personal data (with your consent) with other community organisations for the purposes of putting you in touch with other local services and opportunities (for example, positive activities) that can help to provide wider support or sustain positive effects at the end of the intervention
  • submit data to national Stop Smoking Services data collection by NHS England. As a local authority commissioner, submission to this dataset is mandatory, and supports national and local aims to inform research, planning, commissioning and policy making to improve emotional wellbeing and mental health services.

We are one of the partner organisations to the Kent and Medway Care Record (KMCR). The KMCR is an electronic care record which links your health and social care information held in different provider systems to one platform. This allows health and social care professionals who have signed up to the KMCR to access the most up to date information to ensure you receive the best possible care and support by those supporting you. The KMCR can also be used for secondary purposes. This includes using the KMCR information for planning (for example, population health management), audit (for example, business intelligence) and research (for example, academia).

In order to enable this sharing of information, organisations who use the KMCR have agreements in place that allow the sharing of personal and special category data. Further information about the ways in which your data is used for this system can be found in the Kent and Medway Care Record privacy notice.

Reasons we can collect and use your personal information

When we collect your personal data, we rely on the following legal bases:

1.To deliver the service

  • Article 6(1)(e) - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

When we collect your ‘special categories of personal data’ (such as health information), we rely on the following legal basis:

  • Article 9(2)(h) – processing is necessary for the provision of health or social care or treatment or the management of health or social care systems and services. We rely on the health or social care purpose condition from Schedule 1 of the Data Protection Act 2018 when relying on Article 9(2)(h) to process your special category data.

2. In order for you to be put in touch with other local services and opportunities (such as positive activities) that can help to provide wider support or sustain positive effects at the end of the intervention.

  • Article 6(1)(a) - Consent: the individual has given clear consent to process their personal data for a specific purpose.

When we collect your 'special categories of personal data' (such as health information), we rely on the following legal basis:

  • Article 9(2)(a) - Explicit consent: the data subject has given explicit consent to the processing of those personal data for one or more specified purposes, except where domestic law provides that the prohibition referred to in paragraph 1 may not be lifted by the data subject.

We take the following appropriate safeguards in respect of your special category and/or criminal convictions data when relying on the conditions above, we:

  • have a retention schedule which explains how long data is retained
  • maintain a record of our processing in our ‘Record of Processing Activities’ and record in it any reasons for deviating from the periods in our retention schedule.

How long your personal data will be kept

We will hold your personal information for the length of the contract (3 years) plus 6 years from the end of the contract.

Who we share your personal information with

We routinely share the following information with One You Kent providers:

  • ABL Health Limited
  • Dartford Borough Council
  • Gravesham Borough Council
  • Maidstone Borough Council
  • Sevenoaks Borough Council
  • Tonbridge and Malling Borough Council
  • Tunbridge Wells Borough Council.

We will share personal information with law enforcement or other authorities if required by applicable law or in connection with legal proceedings.

We will share personal information with our legal and professional advisers in the event of a dispute, complaint or claim. We rely on Article 9(2)(f) where the processing of special category data is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.

Your rights

Under UK GDPR you have rights which you can exercise free of charge which allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you (Subject Access Requests)
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioners Office
  • withdraw consent (if applicable).

Depending on our reason for using your information you may also be entitled to:

  • ask us to delete information we hold about you
  • have your information transferred electronically to yourself or to another organisation
  • object to decisions being made that significantly affect you
  • object to how we are using your information
  • stop us using your information in certain ways.

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Your request may delay or prevent us delivering a service to you.

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the United Kingdom General Data Protection Regulation.

If you would like to exercise a right, please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk .

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. These include:

  • use of NHS-approved systems (RiO, Spine, Sysm1) for health records
  • encryption of all devices and data at rest and in transit
  • multifactor authentication and individual logins for authorised staff
  • audit trails to monitor access and changes
  • regular information governance audits and staff training on data protection and cyber security. We also have procedures to deal with suspected data breaches and will notify you and regulators where legally required.

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Contact

Contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

Contact our Data Protection Officer, Benjamin Watts, at dpo@kent.gov.uk .

The United Kingdom General Data Protection Regulation also gives you the right to lodge a complaint with the Information Commissioner who may be contacted via the Information Commissioner's website or telephone 0303 123 1113.

Read our corporate privacy statement.