Trading Standards Checked complaints
To make a complaint about Trading Standards Checked please follow this process.
Our online form also allows you to make a complaint if you are a trader whose application has been declined and you would like to appeal the decision. There is no right to appeal on the grounds you disagree with the decision, however if you feel we have incorrect information and you can provide evidence to support this, we may consider this information.
Do not use this form to complain about work completed by a tradesman on the Trading Standards Checked Scheme.
Alternatively, find out how to report a problem with a trader or product to Trading Standards by contacting our partner agency, Citizens Advice consumer helpline.
Step 1
To make a complaint, contact us:
- Online form
- Make a complaint
- tschecked@kent.gov.uk
- Phone
- 03000 41 41 41
Responses
You will get an acknowledgement within 3 working days. A full reply to your complaint will be sent within 20 working days. However, complex complaints may mean we need more time to investigate. If there are any delays, we will let you know.
Step 2
If you are not satisfied with the response from Step 1, you can progress your complaint to Step 2. Your complaint will be sent to the Head of Trading Standards for a response or decision. You will receive a reply within 20 working days.
Step 3
If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman.
- Online form
- Make a complaint to the LGSCO
- Phone
- 0300 061 0614