Bus pass complaints

Let us know about any aspect of the service we provide for:

• KCC Travel Saver
• KCC 16+ Travel Saver
• older or disabled person's bus passes.

Make a complaint

Choose 'Highways and transportation' from the 'complaint is about' drop down list to make sure your feedback gets to the right team.

Or email:

• kcctravelsaver@kent.gov.uk
• kcc16plustravelsaver@kent.gov.uk
• buspass@kent.gov.uk.

Responses

Once reported, we aim to resolve your complaint within 20 working days at the latest. If your complaint will take longer we will keep you informed of the progress.