Adult education comments and complaints
We want to hear about your experience. Your comments, compliments and complaints help us to improve the services we provide to all customers. We take all complaints seriously we receive and respond as quickly as possible.
To make a comment or complaint about our adult education service, complete the following steps.
Step 1
Raise the issue directly with your tutor, member of the Exams and Learner Services Team or management. Most problems can be resolved this way.
Step 2
If you need to take your complaint further, send a letter to the corporate director or:
Online form
Phone
Step 3
If you are still not satisfied, you have the right to take your complaint to the Local Government and Social Care Ombudsman (LGSCO).
Online form
Phone
Or complain to the Department for Education via their customer help portal if you live in a Greater London Authority area.
Responses
You will get an acknowledgement within 3 working days. A full reply to your complaint will be sent within 20 working days. However, complex complaints may mean we need more time to investigate. If there are any delays, we will let you know.