Report a problem on a road or pavement

You can report or track a problem on a road or pavement.

This includes:

• potholes (please call if it's an emergency pothole) 
• faulty street lights
• faulty traffic signals
• overgrown trees
• broken signs

Once you have reported the problem you can check on its progress using the reference number.

Find out more about potholes.

In an emergency

If you need to report an emergency problem (something which is likely to cause injury or an accident) do not report the problem online but call us straight away on 0300 333 5539. Our lines are open 24 hours, 7 days a week.

An emergency might include damage to highway equipment such as streetlights with live wires exposed, highway flooding affecting properties and large potholes on high speed roads.

Send us your feedback

We want to ensure that our service is the best it can be and we really welcome your feedback on what we are doing well, or about any areas that we could improve on. So if you have a complaint or a compliment, you can send it to us here.

How long does it take to repair faults?

Most faults are repaired within 28 days. Some have different timescales depending on the amount of work needed. We will assess it and put it in one of the following categories:

• Danger - where we judge the defect is a threat to life and limb, we aim to attend the site and make it safe within 2 hours of the report being received.
• Hazards - where we judge the defect to be a hazard to public safety, we aim to attend the site and fix the fault within 7 calendar days of the report being received.
• Street lights - we will aim to repair street lights within 28 calendar days of the report being received. However, if there is a major problem or fault with the mains power supply we will have to call in the local electricity supply company (for example, UK Power Networks) and these repairs may take longer. 
• Traffic signals - we aim to fix permanent traffic light faults within 4 hours where we judge the repair to be urgent and aim to repair other faults within 7 working days. 
• All other problems - we will put all faults into our routine works programme and try to fix a number of faults in a single visit to site.