Report a problem on a road or pavement
You can report
or track a problem on a road or pavement.
Once you have reported the
problem you can check on its progress using the reference
Find out more
In an emergency
If you need to report an emergency problem (something which
is likely to cause injury or an accident) do not report the
problem online but call us straight away on 0300 333
5539. Our lines are open 24 hours, 7 days a week.
An emergency might include damage to highway equipment such as
streetlights with live wires exposed, highway flooding affecting
properties and large potholes on high speed roads.
Send us your feedback
We want to ensure that our service is the best it can be and we
really welcome your feedback on what we are doing well, or about
any areas that we could improve on. So if you have a complaint or a
you can send it to us here.
How long does it take to repair faults?
Most faults are repaired within 28
days. Some have different timescales depending on the
amount of work needed. We will assess it and
put it in one of the following categories:
- Danger - where we judge the defect is a threat to life and
limb, we aim to attend the site and make it safe within 2
hours of the report being received.
- Hazards - where we judge the defect to be a hazard to public
safety, we aim to attend the site and fix the fault within 7
calendar days of the report being received.
- Street lights -
we will aim to repair street lights within 28 calendar days of
the report being received. However, if there is a major problem or
fault with the mains power supply we will have to call in the local
electricity supply company (for example, UK Power
Networks) and these repairs may take longer.
signals - we aim to fix permanent traffic light faults within 4
hours where we judge the repair to be urgent and aim to repair
other faults within 7 working days.
- All other problems - we will put all faults into our
routine works programme and try to fix a number of faults in a
single visit to site.