Changing roads in your area

We have to make tough decisions on where to improve traffic and road safety in local areas. This means we have to say 'no' more than we'd like, especially if the request won't reduce casualties. We look at the sites most in need of improvement first, which have got the support of the whole community.

On-street resident and limited-wait parking is generally the responsibility of the district council. You will need to contact them directly to request changes.

Improvements we make to road layouts include:

  • junction improvements
  • traffic calming, such as 20mph zones and speed humps
  • speed limit changes
  • new signs and lines
  • bus stop improvements
  • new cycle paths
  • new footpaths
  • pedestrian and zebra crossings
  • safety related parking restrictions.

Request changes in your area

We're happy to consider all requests as long as you follow these steps.

  1. Check the crash history of the site
    Visit crashmap to see if any crashes in the last 3 years have resulted in personal injury. If so, you can go to step 2. If not, we can not consider your request so please don't contact us. If you require detailed crash reports, please contact the Crash and Casualty data team.
  2. Get community support
    You'll need to get support from your local representative. Depending on where you live this is likely to be a county, district or parish councillor. If they are not supportive we can't consider your request so please don't contact us.
  3. Contact us
    Community representatives can contact us if there's a crash history and local support for improvements to the road. They will know how to get in touch.

How and when we decide

When you'll hear back: We'll let your community representative know within 20 working days whether we can take the request any further. We decide with the help of experienced traffic engineers, who identify whether any cost-effective measures to reduce road casualties are needed.

Funding: Once we've identified, assessed and agreed what to do, we'll seek funding from various sources, such as the county or parish council. This can take some time. We then report the scheme to the local district Joint Transportation Boards.

Design, consultation and delivery: Once we've got funding we can start work. Before we do, we'll let any affected residents know what we're doing, when it will start and how long it will take.

Feedback: After the work's finished we'll send a form to local residents asking for their views. We will review all comments and monitor the scheme to make sure it's providing the intended benefits.