Report or track a fault

Use this service to report a fault or make an enquiry to Kent Highway Services

We look after all the roads in Kent except motorways and trunk roads which are maintained by the Highways Agency, visit the Highways Agency website

If you think this may be an emergency situation, please call the 24 hour helpline immediately on 08458 247 800 instead of using this site.

Report a fault

To report a fault you must complete the following steps:

• Step 1: Enter your name and contact details in case we need to contact you for additional information
• Step 2: Enter the category and type of fault plus any additional details that may help us respond to the enquiry
• Step 3: Enter the location of the fault

You must be able to indicate the exact location of the fault on an interactive map or provide the address of the nearest house or building. If this is not possible, contact the 24 hour helpline on 08458 247 800.

Track an existing fault

Enter the reference number of an existing fault or enquiry to track its status.