Visiting a Household Waste Recycling Centre during coronavirus

Household Waste Recycling Centres (HWRCs) are now open for essential use.

Restricted visits

It’s important for you to limit use of these restricted slots, as they should be used for emergency waste disposal.

Journeys to HWRCs must only be undertaken if your waste or recycling cannot be stored at home safely or disposed of safely by other means.

To be able to visit a HWRC you must book a slot in advance. Please note that booking slots are very limited to maintain social distancing for staff and visitors.

Who can visit

You will only be able to book one visit in any 4 week period per household to ensure everyone can use the site safely.

Anyone who visits must adhere to the coronavirus safety rules on site.

For more information about the restrictions in place read our frequently asked questions (PDF, 220.5 KB).

Book your slot

HWRCs are now open from 9am to 3pm (days may vary per centre). To visit you must book a time slot using the online booking form.

The booking form has been developed in partnership with Medway Council, and you will be directed to their site for your booking. Once you have have been transferred to the Medway Council booking website, you will be placed into a queue due to the high level of demand. To find out how we'll use the information you provide, please read our privacy policy.

Booking slots available:

  • 9am to 10:30am
  • 10:45am to 12pm
  • 12:15pm to 1:30pm
  • 1:45pm to 3pm.

You can only book up to 9 days in advance and new slots are added each day, so if you're unable to book a slot then keep checking back until there's one available.

Book your slot

Once booked, your reference number will be sent to you via email which must be kept and used when visiting the HWRC. A booking cannot be cancelled or rebooked.

Visiting the HWRC

Before visiting you:

  • must have your booking reference number - this needs to be printed, available on a phone display or written down
  • are advised to wear a pair of gloves (garden, latex, rubber etc) and if you wish, a mask, to limit the risk of infection, these must be taken home with you and disposed of.

Customers must only attend the site once within their booking slot, if you miss your slot, you may not be permitted to use the site on this occasion. You may not revisit the site within your alloted slot.

All materials usually accepted at your local HWRC will be accepted.

If you are disposing of waste contaminated or potentially contaminated with COVID-19 we ask that you double bag the material and store this securely for 72 hours before bringing to the site or putting out for your regular waste collection at kerbside.

To reduce the risk of infection, staff will not be helping people to dispose of waste. This means that you will need to manage waste yourself on site.

You can bring one other person with you from your own household to assist with unloading all waste types. Please follow site staff instructions.

If you have no option but to bring children with you, they must remain in the vehicle at all times.

For more information about the restrictions in place read our frequently asked questions (PDF, 220.5 KB).

Terms and conditions on site

When visiting, residents must note that:

  • abusive behaviour towards staff or other customers will not be tolerated and you could be banned from site
  • site rules must be adhered to at all times
  • customers who do not comply may be asked to leave the HWRC and may be banned
  • the HWRC may have to close temporarily or for longer periods with no warning if required
  • security measures will be in place at the sites and body worn cameras will be used as required to ensure customers and site staff ands safety

Social distancing rules

The following social distancing rules will be applied across all sites:

  • staff are not permitted to assist you with unloading any household item
  • traffic management will be in place, with reduced parking bays to ensure sufficient space
  • one customer at a time on the access platform/gantry, only when a member of staff is not operating the machines.

Any flytipped items left outside the HWRCs entrance or access road is a crime. If you wish to report any flytipping, please report this online.

For more information about what to do with your waste during this time, please check our service updates page. Alternatively, find out how you can recycle some of your household waste recycling products.