Skip to content

Tell Us Once service video transcript

Reporting a death using the Tell Us Once service video transcript.

This video has audio, chapters and subtitles.

We appreciate it can be a difficult time when someone you know dies.

Tell Us Once makes it easier to report a death to most government departments, many public sector pension schemes and local councils.

It’s easy to use, safe and secure, saves you time and also saves you money. By using the Tell Us Once service, you would need to buy fewer death certificates.

You will get advice on how to use the Tell Us Once service when you register the death.

After you provide the information needed, Tell Us Once can notify:

  • The Department for Work and Pensions – to cancel their benefits and entitlements
  • His Majesty’s Revenue and Customs – to update their benefits or personal tax records
  • His Majesty’s Passport Office – to cancel a British passport
  • The Driver and Vehicle Licencing Agency – to cancel their driving licence and update the keeper of a vehicle information
  • And, Veterans UK – to cancel War Pension Scheme and Armed Forces Compensation Scheme payments

Tell Us Once can also contact their local council to update records, including:

  • Housing Benefit
  • Council Tax
  • a Blue Badge
  • Adult Social Services, and the electoral register

Tell Us Once can notify many public sector pension schemes, such as the civil service, NHS, armed forces and local government.

Tell Us Once cannot contact their bank, utility companies, mortgage, TV Licensing, private pension or insurance providers.

This will need to be done by the person dealing their affairs.

For more information go to: https://www.gov.uk/when-someone-dies

For bereavement support go to nhs.uk and search for "bereavement".