Attending a National Motorway Awareness Course
Countdown till your course
Before your course, there may be circumstances where you need to change your course date or let us know of accessibility requirements. Check the deadlines to find out whether you'll be charged for any changes.
Only in exceptional circumstances will this fee be waived, and we must receive documentary evidence as shown in the terms and conditions that you agreed to when booking the course.
| Change request | Deadline | Requests for changing your course | Charge |
|---|---|---|---|
| Subtitles | 14 or more days before your course | Email KDE@kent.gov.uk to discuss your needs. | Free |
| Change your booking | 7 or more days before your course | If you booked online and need to change your booking, you can do so up to 7 days before the date of the original course (based on the availability of course spaces). See what we need from you. | Free |
| Change your booking | 3 to 6 days before your course | To rebook your course, 3 to 6 days f you need to rebook your course between 3 and 6 days prior to your course date. See what we need from you. | £45 |
| Change your booking | 2 days before your course | If we assisted you with your booking or you need to change your course up to 2 days before your course, you need to call us on 03000 41 15 54. See what we need from you. | £45 |
Classroom courses
Before attending you must:
- arrive promptly to allow time to register (plan your route and allow plenty of time for your journey)
- bring valid photographic identification
- attend for the whole time.
Not meeting these conditions will result in your exclusion from the course.
If we can offer you a new date, you'll need to pay a rebooking fee. If not, your case will be returned to the police.
Service and support dogs
On occasion, a service or support dog may also be present. We will try to contact all attendees before the course, however this is not always possible and dependent on if we have been informed in advance. If you would like to discuss this further, contact us:
- KDE@kent.gov.uk
Lateness
Make sure you arrive on time. If you arrive late you will not be able to join the course. This could mean you have to rebook, pay a rebooking fee or your case being returned to the police.
Online courses via Zoom
Before attending you must:
- review the checklist on the booking confirmation
- make sure that you are able to use Zoom (we suggest you test it with another person first)
- review the video sent to you in your documentation
- prepare yourself for the course and resolve any technical issues in advance.
Failure to follow this process may result in not being able to attend the course on the day and may also require a rebooking fee.
Watch our getting ready for online road safety course video for further advice and guidance.
Refer to the terms and conditions that you agreed to when booking the course.
What you need to attend the online course
An email will be sent to you 72 hours before your course. In the email, you will be sent:
- the meeting ID
- the passcode
- link to the course.
You can find the Zoom meeting details 72 hours before your course starts. Just log back into your account on the DORS website where you registered.
If you have not received your email check your spam or junk folders. If you still cannot find the email you must contact us on the last working day prior to your course:
- KDE@kent.gov.uk
- Phone
- 03000 41 15 54
During the online course
When attending you must:
- make sure that you are in a quiet room, where you will not be interrupted
- not be in a moving vehicle, you will not be permitted to participate if you are
- have a fully charged electronic device with an inbuilt camera and speakers or a device with a webcam and speakers.
- have a stable internet connection for the course duration. If you require any assistance to set up your course, they must leave when the course starts
- have paper and pen ready to make notes during the course.
- remove any backgrounds you have saved on your electronic device including 'blurred' backgrounds, as we need to make sure the privacy of all clients.
- return on both your audio and video before you start the meeting and ensure that you have tested they both work.
If you fail to log on in time, or are late back from your break this will result in no admittance to the course.
Change your booking
If you'd like to change an existing course booking, you must have your:
- driver's licence number
- booking reference number starting KDE
- credit or debit card where payment is required.
If you do not know your licence number, you can check it through GOV.UK's licence detail viewing service.