Apply or appeal a decision
We are currently experiencing high levels of demand and we are processing applications as quickly as possible. We are unable to provide individual updates relating to your application, but we will be in touch with you as soon as possible.
If you are in a crisis and need assistance now, refer to the other places to get support webpage.
What you need to apply
To complete the application you will need:
- your National Insurance number
- details of anyone who lives in your house, including their National Insurance number(s)
- details of your household income (any income paid to you and any other adults who live with you including benefit payments and income from employment).
We will ask for evidence of your benefits and savings, and may also ask for things like:
- proof of any reasons you give for needing help (such as unusual expenses) through receipts or screenshots of your online or mobile banking, showing the transactions
- proof of your earnings if you are working
- anything else relevant to the circumstances detailed on your application form.
To ask for our help you can:
(If you are applying on behalf of someone else, please do not log in to complete the application).
Or:
- visit one of our Gateways
- your nearest Citizen's Advice Bureau.
After you apply
Once you've applied, we'll assess your application and confirm whether we can offer support. We'll also send you some information about organisations that may be able to help you to manage your financial crisis long-term.
If we can't help, we'll explain why and direct you to other organisations who may be able to support you.
Appeal a decision
If we have declined your application within the last 7 days and you feel the decision should be reviewed, you can appeal.