Using and looking after your pass
If your application is successful we'll write to tell you what type of transport your child has been given. They may be given a pass for public transport or be offered a seat on a vehicle we hire. We will allocate the type of transport and a route that is the best value for money.
Collecting your pass
Your child can collect their pass from the school on the first day of term. The letter will tell you what type of transport your child can use to get to school on that day and your child can use this letter to travel for free.
The pass can only be used:
- by the child named on the pass
- to travel to and from the address and school named on the pass
- on school days
- at the beginning and end of normal school hours.
If a child misbehaves during the journey their pass can be withdrawn.
Read our code of conduct for home to school transport (PDF, 339.5 KB).
Lost, damaged or stolen passes
You can order a replacement online if your bus pass has been lost, stolen or damaged. All you will need is your child’s details and a credit or debit card to pay the £10 replacement fee.
You cannot order replacement KCC Travel Saver passes using the link below. To order a replacement KCC Travel Saver, manage your KCC Travel Saver.
Changes to your details
If your circumstances change, for example if your child changes school or address, you must let us know.
Complete our change of details form
There is no guarantee that your child will continue to be eligible for transport assistance from their new address or school. You will be responsible for the provision of home to school transport for your child until you have been notified of the outcome of the assessment.