Safe Accommodation Support service privacy notice
We keep this privacy notice under regular review and was last updated on 22 June 2026.
We respect your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
Who we are
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the United Kingdom General Data Protection Regulation (‘UK GDPR’) and the Data Protection Act 2018. We are responsible as ‘controller’ of that personal information.
Under the Domestic Abuse Act 2021, we must assess local domestic abuse needs, provide support in safe accommodation, and commission relevant services.
Commissioned providers:
- Project Salus Community Interest Company (CIC) delivers the Safe Accommodation Support Service on our behalf. They act as a data processor when delivering support directly to babies, children, young people, and families.
- Oasis Domestic Abuse Service delivers workforce Domestic abuse, Stalking, and Honour-based violence (DASH) training to our Integrated Children’s Services staff. Oasis acts as a data processor when handling workforce data used for training administration.
Our Data Protection Officer is Benjamin Watts.
The personal information we collect and use
We collect information directly from you, your family or other agencies when necessary to provide support.
Project Salus (Service Delivery) collect personal information. They collect:
- name, address, contact details, date of birth and gender
- family and household composition
- reasons for support, concerns and what is working well
- support plans, assessment and case notes
- school or educational information relevant to wellbeing
- evaluation information, including questionnaires completed by you or your family.
We also collect ‘special category data’ (personal data which is more sensitive and is treated with extra care and protection) where relevant to your support. We collect:
- physical or mental health information
- disability information
- racial or ethnic origin.
Oasis collect information to facilitate DASH workforce training. They collect:
- the names of our Integrated Children’s Services staff booked onto training
- the staff members’ role and team
- training attendance data.
How we use your personal information
Project Salus uses your information to:
- provide support to babies, children and young people living in Safe Accommodation
- understand risk, needs and protective factors
- coordinate support
- monitor progress, outcomes and engagement
- carry out evaluations to improve service quality.
Oasis uses staff information to:
- register attendance and maintain training records
- make sure all of our required workforce members have completed DASH training
- report anonymised training compliance to us.
We use your personal information to:
- assess countywide need for domestic abuse support services
- monitor service quality and contract performance
- meet statutory duties under the Domestic Abuse Act 2021
- produce statistical reports, equality monitoring and anonymised analysis
- escalate safeguarding concerns where required
- investigate complaints.
Information received by us from Project Salus for contract monitoring is fully anonymised, meaning individuals cannot be identified.
Reasons we can collect and use your personal information
We rely on the following lawful bases when we collect and use your personal data:
| Purpose | Lawful basis |
|---|---|
| Delivering Safe Accommodation support | Article 6(1)(e) - public task |
| Meeting statutory duties under the Domestic Abuse Act | Article 6(1)(c) - legal obligation |
| Oversight, service evaluation and reporting | Article 6(1)(e) - public task |
| Workforce training administration | Article 6(1)(e) - public task |
We rely on the following lawful bases when we collect and use your special categories of personal data:
| Purpose | Basis |
|---|---|
| Providing domestic abuse, wellbeing and therapeutic support to babies, children and young people living in Safe Accommodation | Article 9(2)(h) - Health or social care purposes |
| Safeguarding children and individuals at risk of harm | Article 9(2)(g) - Substantial public interest |
We rely on the conditions ‘health or social care’ and ‘safeguarding of children and individuals at risk’ from Schedule 1 of the Data Protection Act 2018 when relying on Article 9(2)(g) and Article 9(2)(h).
We take the following appropriate safeguards in respect of your special category data when relying on the conditions above. We have:
- an appropriate policy document (Adults Social Care and Health) in place when using your special category data.
- we maintain a record of our processing in our ‘Record of Processing Activities’ and record in it any reasons for deviating from the periods in our retention schedule.
How long your personal data will be kept.
Project Salus will hold your personal information securely and retain it from the child or young person’s date of birth until they reach the age of 25, after which the information is securely destroyed. Read the Project Salus privacy policy for further details on how they process personal data.
Oasis Training attendance records are retained for the duration of employment plus 3 years, aligning with workforce development retention norms. Read the Oasis Domestic Abuse Service privacy notice for further details.
We will hold your personal information securely and retain it from the child or young person’s date of birth until they reach the age of 25 years, after which the information is made inaccessible to system users or securely destroyed.
Who we share your personal information with
We may share information with:
- partner agencies involved in your support, for example, the police, health services, district councils)
- other organisations where required for safeguarding purposes
- law enforcement or courts where legally required
- our internal teams supporting service oversight.
Project Salus shares anonymised statistical data with us for contract and performance monitoring.
We will share personal information with law enforcement or other authorities if required by applicable law or in connection with legal proceedings.
We will share personal information with our legal and professional advisers in the event of a dispute, complaint or claim. We rely on Article 9(2)(f) where the processing of special category data is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity.
Your rights
Under the UK GDPR you have rights which you can exercise free of charge which allow you to:
- know what we are doing with your information and why we are doing it
- ask to see what information we hold about you (subject access request)
- ask us to correct any mistakes in the information we hold about you
- object to direct marketing
- make a complaint to the Information Commissioners Office.
Depending on our reason for using your information you may also be entitled to:
- ask us to delete information we hold about you
- have your information transferred electronically to yourself or to another organisation
- object to decisions being made that significantly affect you
- object to how we are using your information
- stop us using your information in certain ways
We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Your request may delay or prevent us delivering a service to you.
For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the United Kingdom General Data Protection Regulation.
If you would like to exercise a right, please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk .
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Who to contact
Contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.
Contact our Data Protection Officer, Benjamin Watts, at dpo@kent.gov.uk .
UK GDPR also gives you right to lodge a complaint with Information Commissioner, who may be contacted via the Information Commissioner's website or call 03031 231113.
Read our corporate privacy statement.