Waste complaints

Your borough and district councils are responsible for:

• dog waste
• fly-tipping
• household waste bin emptying/ collections
• litter
• street cleaning
• roadside waste bins.

How to make a complaint

We are responsible for the Household Waste Recycling Centres in Kent.

Make a complaint online about:

• our HWRC policy (restrictions on vehicles, commercial waste, pedestrians etc)
• HWRC voucher scheme eligibility
• the level of service provided at HWRC.

Make a complaint or email wastesupport@kent.gov.uk.

Responses

We aim to respond to your complaint within 20 working days. However, complex complaints may mean we need more time to investigate. If there are any delays, we will let you know.