Highways and transportation complaints
Report a fault on a road or pavement
The quickest way to tell us about a fault on the road or pavement is to use our online tool. The tool allows you to report:
- street light faults
- potholes
- drainage issues
- traffic signal faults
- verge maintenance.
A complaint is not the quickest way to let us know of a fault on the road or pavement.
If you need an insurance claim form for vehicle damage, read how to make a claim for it.
How to make a complaint about our service
To make a complaint about the service received from our highways and transportation team, use our complaints form.
This form is only for complaints about the service you have received from us for:
- highways (excluding reporting problems)
- driver diversionary schemes (road awareness courses)
- young person's and 16+ travel passes.
Or call 03000 41 81 81 to speak to a member of our team.
Responses
You will get an acknowledgment or a call within 72 hours of your report. A member of our highways staff will contact you
We aim to resolve your complaint within 20 working days at the latest.
If your complaint will take longer we will keep you informed of the progress.