Alternative Dispute Resolution complaints

There is no right to appeal, or challenge a decision made by the ADR Official, through our complaints process.

Once a decision has been made, both parties have the right to either accept or reject the decision. If either, or both parties reject the decision, the next step would be to consider making a claim through the courts, at your own expense.

Further information on how to make a claim is available on the GOV.UK website.

If you have a complaint about how the scheme is administrated, or how your case was handled, for example how the evidence and comments were collated and shared with parties, fill in our online form.