Depending on the type of flooding, you need to let different people know.
We are responsible for dealing with road flooding and flooding from public drains.
If the flood may cause immediate injury or death, or is putting homes at risk, please call us on:
- 03000 41 81 81 (Monday - Friday, 9am and 5pm)
- 03000 41 91 91 (outside of office hours).
Other road floods
If the flood is not dangerous you can report it online. If a drain is blocked but is not causing dangerous flooding, it will be unblocked as part of our scheduled cleaning programme.
Sewer flooding is the responsibility of your water or sewerage company.
Private drains are the responsibility of the homeowner/ occupier.
Your local water company or drainage contractors will fix the damage for a fee.
Flooding from a burst water main is the responsibility of your water and sewerage company.
Main rivers or the sea
Call the Environment Agency incident hotline on 0800 80 70 60 to report flooding from a main river or the sea.
Other rivers, streams and ditches
Rivers, streams and ditches that are not main rivers are the responsibility of the landowner to maintain. Read about landowners' responsibilities for the maintenance of rivers, streams and ditches (PDF, 48.6 KB).
If there is a problem with a river, stream, ditch or drain please contact us or report it to the internal drainage board:
Any flood damage in a home is the responsibility of the homeowner or occupier.
If a flood on a road is putting homes at risk, call us on 03000 41 81 81.