Ask a Kent Librarian
Get in touch with us if you need help with:
- research
- a business
- intellectual property (including for PATLIB Kent)
- homework
- e-books
- one of our library services.
For local and family history enquiries, contact our Local History and Archives services.
Chat online
This service is available 24 hours a day, 7 days a week, but Kent librarians are only available Monday to Friday 9am to 6pm and Saturday 9am to 5pm (excluding public holidays).
Outside of these hours or during very busy times, your question may be answered by a librarian from somewhere else in the world who is not familiar with the local area and can't access your account details. They may pass your enquiry to local staff if it is about your library loans.
Ask a Kent Librarian a question
Other ways to get in touch
- AKL@kent.gov.uk
By using the Ask a Kent Librarian service you are agreeing to our terms and conditions.
To find out how your information will be used, read the Ask a Kent Librarian privacy notice. We provide this service in partnership with Springshare, so you may also want to read the Springshare privacy policy.
Feedback
From time to time, we may contact users to get feedback. This is really important to us and helps highlight areas for improvement. If you would rather we didn't call you, let us know.
Customer comments
“The librarian that helped me was extremely helpful and efficient. I think this is an excellent service [..]. This kind of service is absolutely critical to small businesses such as mine in these difficult times.”
“I had a problem downloading a book [eBook], sent an email late evening got a response and problem solved by 9:30 the following morning. Excellent service.”