Accessing drink and drug services video transcript

[Title card] Accessing the services

[Narrator] "Kent County Council, alcohol and drug support, what the treatment is like?"

[Darren is sat in a chair talking to the interviewer. He is wearing a black and white striped shirt, has short black hair with bleached top and multiple piercings in his ears and nose] "I know how difficulty it is to walk into a service, wondering how you're going to be accepted or treated or if you're going to face any discrimination. But from my own personal experience as a client and now as a member of staff, I know how open our services are to every member of the community. No matter your background, people should be able to access us without fear of judgement.

As soon as you walk into our services, that stigma is completely erased because there is no stigma here."

[Video changes to Darren talking to a woman. Darren is still narrating]

"We are completely independent organisation and everything that is communicated with us is private and confidential.

[Darren is back in the first room]

"Our service is free to access for everybody. That includes everybody from a diverse background as well. We have lots of literature in various languages. We're able to provide language support as well if English isn't the first language.

"So if you're worried about your substance use or a loved one's substance use, there's various ways you can contact local services.

[Two women are now sitting next to each other in a room smiling, whilst Darren narrates]

"There's online referrals and online chat function where you can chat to a member of staff or volunteer.

[Darren is back in the first room]

"You can also drop into any of our services or you can phone up for some general advice and find out how you can get into the service."

[End card with narrator] "For more information visit kent.gov.uk/alcohol-and-drug-support"