Attending a Safe and Considerate Driving Course
Countdown till your course
Before your course, there may be circumstances where you need to change your course date or let us know of accessibility requirements. Check the deadlines to find out whether you'll be charged for any changes.
Only in exceptional circumstances will this fee be waived, and we must receive documentary evidence as shown in the terms and conditions that you agreed to when booking the course.
| Change request | Deadline | Requests for changing your course | Charge |
|---|---|---|---|
| Subtitles | 14 or more days before your course | Email KDE@kent.gov.uk to discuss your needs. | Free |
| Change your booking | More than 14 days before your course |
If you booked online and need to change your booking, you can do so up to 14 days before the date of the original course (based on the availability of course spaces). See what we need from you. | Free |
| Change your booking | 14 days or less before your course |
If you booked a course and need to change your booking, 14 days or less before the date of the original course (based on the availability of course spaces). See what we need from you. | £145 |
| Made a booking within 14 days of your course date | 14 days or less before your course | By agreeing to the course fee, you are also agreeing that should you re-arrange your course with less than 14 days’ notice prior to your course date. | £145 |
By agreeing to the course fee, you are also agreeing that should you re-arrange your course with less than 14 days’ notice prior to your course date an additional fee of £145 will be payable. You may only book or re-arrange a course a maximum of 3 occasions.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your course within 14 days (the 'cancellation period') from the date on which you booked the course. However, your right to cancel and obtain a full refund will be lost if you book a course date during the cancellation period. In these circumstances, you are entitled to a partial refund of £55 and you should contact us to arrange this.
Classroom courses
Before attending you must:
- arrive promptly to allow time to register (plan your route and allow plenty of time for your journey)
- bring valid photographic identification
- attend for the whole time.
Not meeting these conditions will result in your exclusion from the course.
If we can offer you a new date, you'll need to pay a rebooking fee. If not, your case will be returned to the police.
Service and support dogs
On occasion, a service or support dog may also be present. We will try to contact all attendees before the course, however this is not always possible and dependent on if we have been informed in advance. If you would like to discuss this further, contact us:
- KDE@kent.gov.uk
Lateness
Make sure you arrive on time. If you arrive late you will not be able to join the course. This could mean you have to rebook, pay a rebooking fee or your case being returned to the police.
Driving section of course
A photocard driving licence will be necessary or a paper licence with a form of photo ID (further details and other forms of acceptable photo ID visit the UKROEd website) where the client is expected to undertake an on road/driving element to a course.
Where the NDORS Licenced Trainer has any doubts or concerns about the validity of the licence, they shall reserve the right to refuse to allow the person to continue with the course and must be referred back to the Kent Driver Education Team.
Corrective eyewear for the practical course
Your course includes an on-road driver training element delivered by qualified ADIs. The vehicle type (i.e. manual or automatic) will be the one you selected when you booked online or via the telephone with the Kent Driver Education Team and should be the one that you normally drive. Disqualified drivers will not be able to participate.
You must also bring with you any corrective eyewear you require to drive in order to participate. An eyesight test will be conducted before the course. You will need to be able to read a vehicle registration plate from an unobstructed distance of 20 meters. If you fail the eyesight test you will not be able to complete the course.
If you have a specially adapted vehicle to enable you to drive, you will need to contact us on 03000 41 15 54, who may be able to arrange for you to use your own vehicle. Please note this must be agreed prior to booking your course.
- KDE@kent.gov.uk
- Phone
- 03000 41 15 54
Change your booking
If you'd like to change an existing course booking, you must have your:
- driver's licence number
- booking reference number starting KDE
- credit or debit card where payment is required.
If you do not know your licence number, you can check it through GOV.UK's licence detail viewing service.