Countdown till your course

Before your course, there may be circumstances where you need to change your course date or let us know of accessibility requirements. Check the deadlines to find out whether you'll be charged for any changes.

Only in exceptional circumstances will this fee be waived, and we must receive documentary evidence as shown in the terms and conditions that you agreed to when booking the course.

If you need to change anything about your course, here are the deadlines.
Change request DeadlineRequests for changing your courseCharge
Subtitles14 or more days before your courseEmail KDE@kent.gov.uk to discuss your needs.Free
Change your booking7 or more days before your courseIf you booked online and need to change your booking, you can do so up to 7 days before the date of the original course (based on the availability of course spaces).

See what we need from you.
Free
Change your booking3 to 6 days before your courseTo rebook your course, 3 to 6 days f you need to rebook your course between 3 and 6 days prior to your course date.

See what we need from you.
£45
Change your booking2 days before your courseIf we assisted you with your booking or you need to change your course up to 2 days before your course, you need to call us on 03000 41 15 54.

See what we need from you.
£45

Classroom courses

Before attending you must:

  • arrive promptly to allow time to register (plan your route and allow plenty of time for your journey)
  • bring valid photographic identification
  • attend for the whole time.

Not meeting these conditions will result in your exclusion from the course.

If we can offer you a new date, you'll need to pay a rebooking fee. If not, your case will be returned to the police.

Service and support dogs

On occasion, a service or support dog may also be present. We will try to contact all attendees before the course, however this is not always possible and dependent on if we have been informed in advance. If you would like to discuss this further, contact us:

Phone
 03000 411554
Between 9am and 3pm Monday to Friday

Lateness

Make sure you arrive on time. If you arrive late you will not be able to join the course. This could mean you have to rebook, pay a rebooking fee or your case being returned to the police.

Driving section of course

A photocard driving licence will be necessary or a paper licence with a form of photo ID (further details and other forms of acceptable photo ID visit the UKROEd website) where the client is expected to undertake an on road/driving element to a course.

Where the NDORS Licenced Trainer has any doubts or concerns about the validity of the licence, they shall reserve the right to refuse to allow the person to continue with the course and must be referred back to the Kent Driver Education Team.

Corrective eyewear for the practical course

Your course includes an on-road driver training element delivered by qualified ADIs. The vehicle type (i.e. manual or automatic) will be the one you selected when you booked online or via the telephone with the Kent Driver Education Team and should be the one that you normally drive. Disqualified drivers will not be able to participate.

You must also bring with you any corrective eyewear you require to drive in order to participate. An eyesight test will be conducted before the course. You will need to be able to read a vehicle registration plate from an unobstructed distance of 20 meters. If you fail the eyesight test you will not be able to complete the course.

If you have a specially adapted vehicle to enable you to drive, you will need to contact us on 03000 41 15 54, who may be able to arrange for you to use your own vehicle. Please note this must be agreed prior to booking your course.

Change your booking

If you'd like to change an existing course booking, you must have your:

  • driver's licence number
  • booking reference number starting KDE
  • credit or debit card where payment is required.

If you do not know your licence number, you can check it through GOV.UK's licence detail viewing service.

Change your booking