Direct website feedback
Help us improve the SEND Information Hub
We collect feedback on our webpages using the three smiley icons at the bottom of each page.
If you’ve used a webpage on our website, you can quickly tell us what you think. You can also leave your contact details if you’d like us to get back to you.
Why your feedback matters
Between May 2025 and April 2026, our SEND information pages had almost 300,000 visits. In that time, we received 8 pieces of feedback.
That means we’re missing the opportunity to hear from the people who matter most:
- parents and carers
- young people
- professionals
We want to understand what’s working, and what isn’t - but we can’t do that without you.
What you've told us so far
The feedback we have received has helped us make changes:
- broken links - fixed
- pages not up to date - updated where you've told us
- some webpages are unclear - we are constantly reviewing and improving webpages.
What we’re doing to improve
We’re already making changes based on feedback:
- adding short videos to explain key information
- improving how content is laid out so it’s easier to read
- making it clearer how to contact teams, including the SEND Enquiries Hub.
We need your help
We want to work with you to make our webpages clearer, easier to use, and more helpful. Even a quick click on a smiley face, leaving a short comment, it can make a real difference.
By sharing your feedback, you’re not just helping us. You’re helping other families across Kent find the information they need.
So, if you can, take a moment next time you visit a page, we’d really love to hear from you.