Tailored business advice

Trading Standards offers professional business advice on the following areas:

Food labelling and composition

• labelling (including label analysis)
• health and nutrition claims
• risk assessment and Hazard Analysis Critical Control Point (HACCP)
• recalls and withdrawals.

We offer free advice on compliance with Natasha’s Law. Read our information about Natasha's Law and food information regulations.

We can also offer analysis of food, animal feed and cosmetics and label checking in partnership with our accredited Public Analyst, Kent Scientific Services.

Safety of consumer products

This includes toys, electrical goods, cosmetics and construction products:

• labelling
• risk and safety assessment
• technical files
• testing
• due diligence.

Consumer and trader rights

• consumer rights under the Consumer Rights Act 2015
• cancellation of contracts - if you agree work in a consumers home you can use our free cancellation notice templates
• terms and conditions
• online selling
• selling to consumers in their home.

General advice

We also offer advice on:

• fair trading (including pricing)
• sale of secondhand goods - most sellers of second hand goods in Kent need to be registered, find out if you need to register
• sale of age restricted goods (for example alcohol and cigarettes)
• weights and measures (if you weigh or measure goods to sell to consumers, the law states that your equipment must be both suitable and accurate. The law also covers the manufacture and approval of this equipment and lays down requirements about specific quantities in which certain goods must be sold)
• farming, animal health and welfare, animal feed
• business scams and cyber crime
• explosives and petroleum storage
• weighbridges.

Request a regulatory needs assessment

We offer a regulatory needs assessment to identify the advice you need. To request an assessment email TSbusinessadvice@kent.gov.uk with a brief description of your enquiry.

Any chargeable business advice is provided at a cost recovery of £95 per hour + VAT (£114) with a minimum charge of 30 minutes of officer time. Read our fees and charges.

To find out how we use your personal information, read our privacy notice.