About our business advice service
From start-ups and small businesses to importers and manufacturers, we can help you navigate complex legislation to protect your business and support good customer service.
Our professional advice and support will reduce risk while allowing businesses to grow and invest with confidence. Whether you want clarity on a specific issue or a solution to a complex problem, we can provide the help you need.
Advice is delivered by our dedicated business advice team of experienced Trading Standards Officers.
We offer businesses in the Kent County Council area, a regulatory needs assessment with one of our officers to discuss your needs. During the assessment, we will identify how we can help you. Depending on your requirements we may be able to signpost you to guidance which is free of charge; failing that we can provide you with chargeable advice tailored to your business or a full package of support. Any costs will be discussed during the assessment.
For businesses outside the county, we offer a regulatory needs assessment to discuss your needs. Any subsequent advice is chargeable.
To request a regulatory needs assessment email TSbusinessadvice@kent.gov.uk with:
- your name
- a contact number
- your business name
- your address
- a brief description of your enquiry.
Our Trading Standards Get It Right Protect Your Business guide (PDF, 2.8 MB) explains your legal obligations as a trader and gives you a few simple but practical steps to follow for contracts, paperwork and cancellation rights. This guide will help protect your business and ensure you comply with the law.
To make sure your business’ website is compliant with relevant regulations read our website health checklist (PDF, 547.3 KB).
You'll also find free advice and guidance on the business companion website.