We are moving to Oracle Cloud

We are moving our finance and purchasing activity from the current Oracle system to Oracle Cloud in August 2025, and this will become the system through which all the council’s payments to its suppliers are made.

On 23 June 2025, we wrote to those active commercial suppliers we anticipate will be affected. Suppliers not expecting a payment from us in August or September should not experience any significant disruption.

We will update this page with the latest information about the move.

Timescales

We plan to go live with Oracle Cloud on Monday 18 August. There will be a period of downtime the week before this (11 to 15 August) when we will have no live operational access to Oracle systems. We will prepare for this downtime during week commencing 4 August.

Payments and invoicing

We will aim to make all payments within our standard 30-day payment terms during the cutover period, however there might be delays in paying invoices in August and September 2025. Our accounts payable team are working across the business to minimise impacts, including planning for adjusting the timing of regular payments.

If you submit invoices via the Mosaic Provider Portal, Controcc Provider Portal, or for work relating to contracted client transport services (such as schools and social care transport arrangements), we will contact you with any further information you need to know, or if we expect any delays in payment.

If you currently use our iSupplier portal to submit your invoices, you will automatically be registered for our new Oracle Cloud supplier portal to continue submitting invoices in this way, and we will contact you about this separately.

Contact us

For further information or if you have a question, email OCPQueries@kent.gov.uk.