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Ordering and invoicing

We operate a 'No Purchase Order, No Pay' policy. If you don't have an Oracle Cloud Procurement-generated purchase order (PO) associated with your order, we will not process your invoice.

Our order number always begins with KCCPO********. You can find it in the right-hand corner of the generated order. You must always tell us this number on any invoices sent to our Payments Team, as well as including a unique invoice number.

Please be aware you will receive a PDF copy of a purchase order for any goods/services you provide to us (Kent County Council) which will be sent from the email address No-Reply.SourcingSupportTeam@kccsystems.kent.gov.uk .

If you do not have a generated order from us, contact the relevant department for one.

Do you want to get your payment earlier than your contracted terms? Find out about our Supplier Incentive Programme.

We pay our suppliers in various ways. This depends on the type of arrangement we have with you. Find out more below.

Mosaic payments

We pay our adult social care suppliers using Mosaic or scheduled payments. In the secure portal, all the information you need is in one place. This includes:

  • purchase orders
  • receipts
  • invoices
  • payment information.

For scheduled payments, suppliers will receive a remittance.

If you must submit a manual invoice, we will tell you where to send it for processing. For queries, contact mosaicpaymentqueries@kent.gov.uk .

Oracle Cloud Supplier Portal

The Oracle Cloud Supplier Portal is a secure online portal between us and our suppliers. Suppliers can access all information in one place. This includes:

  • purchase orders
  • receipts
  • invoices
  • payment information.

To use the Oracle Cloud Supplier Portal, contact OracleSupplierPortal@kent.gov.uk .

Training guides

Creating an invoice from the Supplier Portal   (PDF, 352.9 KB)

Other invoices

All invoices processed outside of the above supplier portals should be sent our Accounts Payable Team.

We ask you to scan and email the details as a PDF. You must quote the purchase order number from your invoice.

Email AccountsPayableInvoices@kent.gov.uk .

If you have a query about your:

  • invoice, call 03000 41 61 34 (Accounts Payable) or
  • order, email the requester on your order.