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SEND feedback and improvement report

We regularly publish reports that reflect how feedback from you helps shape SEND services across Kent. These reports are part of our commitment to transparency and continuous improvement.

Why we publish these reports

Listening to your experiences is central to how we develop and improve SEND services.

These reports help us:

  • share what we’ve heard through surveys, events, and direct feedback
  • show the actions we’ve taken in response
  • highlight areas where we’re working to improve
  • provide evidence of how services are shaped by your feedback.

Local offer annual report

The local offer annual report provides a detailed overview of the feedback we’ve received about the SEND Information Hub (Local offer) and the improvements we’ve made. Find out how your feedback has helped to improve the SEND local offer and services.

SEND Enquiries Hub report

The SEND Enquiries Hub report highlights how feedback from you has helped improve the service. It includes common themes from enquiries, contact routes, and improvements to caseworker support and online guidance. Read the SEND Enquiries Hub report (PDF, 598.7 KB).