Our organisational responsibilities
All corporate directors, directors and senior managers have an explicit responsibility to deliver our collective agenda.
We have a responsibility to:
- seek to improve the lives of all residents in Kent and economy of Kent
- act as corporate parent to the Council’s looked after children
- take an active role in promoting and ensuring the Council’s responsibilities for safeguarding are met.
- understand, communicate and contribute to the delivery of KCC’s strategic aims
- meet statutory obligations and promote and ensure compliance with policies and procedures and the Council’s Code of Conduct (Kent Code).
- advise elected members and support the democratic process
- promote the Council brand and enhance the overall reputation of the Council
- understand and monitor the measures of performance, including customer insight, which define successful outcomes for KCC services
- maintain and ensure a relentless focus on the customer
- support the Council-wide need to deliver services within budget, thereby avoiding an overspend that could damage the financial viability of the Council
- overcome professional and service silos to achieve the County Council’s objectives.
Integration of services
We will strive to:
- focus resources where they have the biggest impact
- deliver services that are flexible and adaptable
- integrate services within KCC and work with partner agencies to ensure a seamless customer experience
- fully and inclusively engage all staff in the delivery of services, demonstrating the Council’s leadership values and competencies.
Embedding commissioning and engaging relevant markets
We will achieve this by:
- establishing an outcome focused organisation
- meeting the financial regulations and standing orders of KCC
- challenging the status quo and engage with the market to constantly improve
- ensuring all services are delivered effectively and efficiently
- proactively and continuously seeking to improve service delivery
- proactively managing risk to avoid inertia whilst not exposing the Council to needless and avoidable challenge or loss.
We will manage change by:
- understanding and supporting the Authority’s overall change agenda
- delivering required outcomes of service specific change on time and to budget
- understanding the quality of staff, support their development, nurture those with talent
- identifying the skills for the future and the level of staff through robust workforce planning
- identifying and deal with underperformance
- delivering to agreed budget and income targets.