Our organisational responsibilities

All corporate directors, directors and senior managers have an explicit responsibility to deliver our collective agenda.

Council-wide responsibilities

We have a responsibility to:

  • seek to improve the lives of all residents in Kent and economy of Kent
  • act as corporate parent to the council’s looked after children
  • take an active role in promoting and ensuring the council’s responsibilities for safeguarding are met.
  • understand, communicate and contribute to the delivery of our strategic aims
  • meet statutory obligations and promote and ensure compliance with policies and procedures and the Council’s Code of Conduct (Kent Code).
  • advise elected members and support the democratic process
  • promote the Council brand and enhance the overall reputation of the Council
  • understand and monitor the measures of performance, including customer insight, which define successful outcomes for our services
  • maintain and ensure a relentless focus on the customer
  • support the council-wide need to deliver services within budget, thereby avoiding an overspend that could damage the financial viability of the council
  • overcome professional and service silos to achieve the county council’s objectives.

Integration of services

We will strive to:

  • focus resources where they have the biggest impact
  • deliver services that are flexible and adaptable
  • integrate services within the council and work with partner agencies to ensure a seamless customer experience
  • fully and inclusively engage all staff in the delivery of services, demonstrating the council’s leadership values and competencies.

Embedding commissioning and engaging relevant markets

We will achieve this by:

  • establishing an outcome focused organisation
  • meeting the financial regulations and standing orders of the council
  • challenging the status quo and engage with the market to constantly improve
  • ensuring all services are delivered effectively and efficiently
  • proactively and continuously seeking to improve service delivery
  • proactively managing risk to avoid inertia whilst not exposing the council to needless and avoidable challenge or loss.

Managing change

We will manage change by:

  • understanding and supporting the Authority’s overall change agenda
  • delivering required outcomes of service specific change on time and to budget
  • understanding the quality of staff, support their development, nurture those with talent
  • identifying the skills for the future and the level of staff through robust workforce planning
  • identifying and deal with underperformance
  • delivering to agreed budget and income targets.