Customer feedback performance
Our annual complaints, comments and compliments report for 2024 to 2025 (PDF, 311.8 KB) shows the performance of the council as a whole between 1 April 2024 and 31 March 2025.
Adult social services
Our annual complaints and compliments report for Adult Social Services 2024 to 2025 (PDF, 150.1 KB) focuses on performance within Adult Social Care Services between 1 April 2024 and 31 March 2025.
Children's social services
Our annual complaints and compliments report for Children's Social Services 2024 to 2025 (PDF, 240.3 KB) focuses on performance within Children's Social Services between 1 April 2024 and 31 March 2025.
Local Government and Social Care Ombudsman
The Local Government and Social Care Ombudsman provides feedback to us on the cases against the council it receives.
Read our annual letter from the Local Government and Social Care Ombudsman.
As part of the Local Government and Social Care Ombudsman’s complaint handling code, the council has carried out the Ombudsman’s Self-Assessment form for the year 2025 to 2026.