StarGo - accessibility statement - Kent County Council

This accessibility statement applies to the StarGo Licencing platform run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

are experiencing issues with accessing information or using the website
find an accessibility problem not listed on this statement
have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English, contact us:

Email: alternativeformats@kent.gov.uk
Phone: 03000 421 553

An English-speaker will take details of what you need and arrange a translation or interpreting service for you.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the website's accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against Web Content Accessibility Guidelines version 2.1 AA standards.

If you find something that does not work that we missed, remember to email highwaylicences@kent.gov.uk.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so. All issues detailed are actively being worked on with our provider.

1. Website Design

Some webpage text does not meet minimum contrast requirements 4:5:1 (WCAG guideline: 1.4.3). We are working to fix this issue by August 2023.

Some webpage links use the name “here” or full URL which does not clearly indicate where it takes the user (WCAG guideline: 2.4.4). We are working to fix this issue by August 2023.

Invalid login details, licence details and expiry dates use red to show the user where the error is located which makes the focus indicator difficult to see. (WCAG guideline: 2.4.7). We are working to fix this issue by August 2023.

Horizontal scrolling is present on the My Details page when zoomed to 400% after a document has been added to the system (WCAG guideline: 1.4.10). We are working to fix this issue by August 2023.

The table header text is emptying within the approved and saved applications tables (WCAG guideline: 1.3.1). We are working to fix this issue by August 2023.

On the Licence Payment page, the Delete button icon does not meet colour contrast requirements of 3:1 (WCAG guideline: 1.4.11). We are working to fix this issue by August 2023.

On the Login and Licence Application pages, mandatory fields are not clearly defined until information is submitted without the correct fields filled in (WCAG guideline: 3.3.2). We are working to fix this issue by August 2023.

2. Images

Images are missing descriptive alternative text (WCAG guideline: 1.1.1). We are working to fix this issue by August 2023.

3. Web languages

Some input fields do not have visible HTML labels for assistive technologies (WCAG guideline: 4.1.2, 1.3.1). We are working to fix this issue by August 2023.

The My Details drop down menu does not have an accessible name for assistive technologies (WCAG guideline: 4.1.2, 1.3.1). We are working to fix this issue by August 2023.

The search button on the Licence Application page does not have visible text for assistive technologies (WCAG guideline: 4.1.2). We are working to fix this issue by August 2023.

Headings on most pages are not clearly marked up with the HTML for assistive technologies (WCAG guideline: 1.3.1). We are working to fix this issue by August 2023.

4. Keyboard access

The Account Details, Account Documents and Home Button are not keyboard accessible (WCAG guideline: 2.1.1). We are working to fix this issue by August 2023.

A “Skip to Content” link is not present throughout the system (WCAG guideline: 2.4.1). We are working to fix this issue by August 2023.

It is not currently possible to input a date into the start or expiry input fields when using a keyboard exclusively (WCAG guideline: 2.1.1). We are working to fix this issue by August 2023.

5. Other issues

Some webpages have invalid input, successful upload or save messages that are not announced to users (WCAG guideline: 3.3.3, 4.1.3). We are working to fix this issue by August 2023.

6. Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.