HWRC booking system - accessibility statement

This accessibility statement applies to the Household Waste Recycling Centre (HWRC) booking system run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Contact us if you have an accessibility query including if you:

• are experiencing issues with accessing information or using the website
• find an accessibility problem not listed on this statement
• have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English, contact us:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the website's accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against Web Content Accessibility Guidelines version 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so. All issues detailed are actively being worked on with our provider.

1. Website Design

Some elements of text do not meet the minimum colour contrast ratio of 4.5:1.

This is not compliant with WCAG guideline 1.4.3.

When a text spacing script is applied, some buttons do not reflow correctly on the home page.

This is not compliant with WCAG guideline 1.4.12.

On the Enter Your Details page, the content is not read out in a meaningful order when using a screen reader.

This is not compliant with WCAG guideline 1.3.2.

2. Keyboard Access

The “Skip to Main Content” on all pages does not work, making it difficult to reach the main content of the page.

This is not compliant with WCAG guideline 2.4.1.

There is a redundant tab in the focus order of the Home page.

This is not compliant with WCAG guideline 2.4.3.

3. Web Languages

There are some text boxes that do not have accessible labels.

This is not compliant with WCAG guideline 4.1.2.

There are some elements that have ARIA labels that are not permitted which could cause compatibility issues with assistive technologies.

This is not compliant with WCAG guideline 4.1.2.

On some rows in the calendar, there are some missing ARIA child roles which can cause compatibility issues with assistive technologies.

This is not compliant with WCAG guideline 1.3.1.

4. Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Third party content

Our website contains third party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. This may include:

• Links to non-KCC websites
• Content or functionality on our website that we do not control, develop, or fund
• Content hosted on other websites, such as social media sites.

Preparation of this accessibility statement

This statement was prepared on 20 October 2021 and last updated 28 November 2024.

This website was last tested on 30 March 2022. The test was carried out internally by Kent County Council.