Kent Local Tracing Partnership

The Kent Local Tracing Partnership supports the national Test and Trace service to contact residents who’ve tested positive for COVID-19.

What the Kent Local Tracing Partnership does

If the national Test and Trace service tried to get in touch, but did not manage to reach you, someone from the Kent Local Tracing Partnership will give you a call.

During the call, we will:

  • advise you on isolation and testing. If you are told to self-isolate, you may be eligible for support from the Test and Trace Payment Support Scheme.
  • take details of the people you've recently been in close contact with
  • upload details to the National Contact Tracing system
  • signpost you to the any assistance available to you, such as wellbeing advice, financial advice including information about the Test and Trace Payment Support Scheme if you've been asked to self-isolate, or practical support in terms of supplies of food and medication through Kent Together.

If we don't manage to contact you by phone, we'll work with the 12 district and borough councils across Kent who may send a member of staff to your address instead. Anyone attending your home will be able to show you identification.

When will I be called?

The service will run between 8am and 7pm, Monday to Friday and between 10am and 2pm Saturday and Sunday.

How can I make sure the call is genuine?

If we call you, we will use one of the following numbers:

  • Ashford Borough Council - 01233 555906
  • Canterbury City Council - 01227 598539
  • Dartford Borough Council - 01322 941749
  • Dover District Council - 01304 799048
  • Folkestone and Hythe District Council - 01303 769659
  • Gravesham Borough Council - 01474 557339
  • Maidstone Borough Council - 01622 939938
  • Sevenoaks District Council - 01732 928889
  • Swale Borough Council - 01795 505769
  • Thanet District Council - 01843 263228
  • Tunbridge Wells Borough Council - 01892 354339.

These numbers do not accept incoming calls.

We'll never ask:

  • for bank account details, passwords or PIN numbers
  • for a payment or to buy a product
  • you to download any software
  • you to call a premium rate number to speak to the NHS (for example, those starting 09 or 087)
  • you disclose any of your personal or medical information to your contacts.

If you're asked these types of questions, you should report the incident to Trading Standards.