For residents in Kent, we face a huge challenge from coronavirus and its impact on our lives and work.
We are committed to ensuring we continue to deliver services - though we recognise that in these challenging times, some of these will be affected as we follow government advice. Find out which services are being affected on our service updates page.
We appreciate many residents will have questions and we will try and answer as many of those as possible, please read our your questions answered page. The latest information about confirmed cases of coronavirus in Kent is also published on our Media Hub.
We know that many of you would like to offer your help to others in your community.
Support is being organised at a local level; learn how you can get involved.
We are working closely with Public Health England (PHE) and the local NHS to respond to the situation and PHE are updating the coronavirus page on the GOV.UK website daily.
Residents are urged to keep up with guidance and advice from government to keep ourselves safe, protect our health and livelihoods, and come through this together.
Find out how to access business support, who is eligible, when the schemes open and how to apply.
Your questions answered
Answers to your questions about how coronavirus is affecting our services.
If you are vulnerable and have an urgent need that cannot be met through existing support networks get in touch.
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for 1 of 4 reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
- one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
- any medical need, or to provide care or to help a vulnerable person
- travelling to and from work, but only where this absolutely cannot be done from home.
These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice from the NHS about:
- staying at home if you're at high risk of getting seriously ill from coronavirus
- staying at home if you or someone you live with has symptoms of coronavirus.
Information about social distancing is also available in an easy read version (PDF, 321.8 KB).
What to do if you need medical help
If you need medical help for any reason, do not go to places like a GP surgery, pharmacy or hospital.
If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.
If you need help or advice not related to coronavirus:
- for health information and advice, use the NHS website or your GP surgery website
- for urgent medical help, use the NHS 111 online service – only call 111 if you're unable to get help online
- for life-threatening emergencies, call 999 for an ambulance.
Read more advice about getting medical help at home.
Prevent coronavirus spreading
There are things you can do to help reduce the risk of you and anyone you live with getting ill with coronavirus:
- wash your hands with soap and water often – do this for at least 20 seconds
- use hand sanitiser gel if soap and water are not available
- wash your hands as soon as you get back home
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin immediately and wash your hands afterwards.