We'll automatically renew your disabled person and companion bus pass 2 weeks before your current one expires.
If you haven't received your new pass 2 weeks before your existing pass expires, please contact us at firstname.lastname@example.org or call 03000 41 83 83.
If you've moved in the past 12 months, you need to let us know so that we can send your new pass to the correct address. To let us know, complete our change of address form.
About your new pass
You can start using your new pass immediately, just like you would with a new debit/credit card.
Your old pass will stop working as soon as your new one is used on a bus. Please destroy your old pass immediately in the same way you would do with an old debit or credit card.