Rural transport initiatives

We are exploring innovative and sustainable ways of providing transport to rural communities in Kent.

With funding for local councils ever-decreasing, we want to maintain and improve accessibility for those without an alternative means of travel in rural areas.

Pilot schemes

We are launching 5 pilot schemes that consist of 6 new or amended routes. These schemes are based on feedback from The Big Conversation public consultation in summer 2018.

Four pilots have started:

A Maidstone feeder service will begin later in 2019.

Each pilot scheme will run for 12 months whilst we see how popular and sustainable they are.

We want the pilots to be successful and encourage people to use these services, or risk losing them.

Giving feedback about bus services

During the consultation, many people told us that they didn’t know who to give feedback to about bus services.

To make this clearer, we have launched a bus feedback form. It includes information about how to make a formal complaint or compliment about bus services provided by your local bus operators (who run bus services) and give us feedback about the public transport support we provide, such as issuing bus passes and home to school transport.

You can also use the form to let us know about your experience of using buses and the quality of service provided. We will use this information in our conversations with bus operators, to spot potential problem areas and opportunities to improve the quality of the bus services they provide.

Give feedback about local buses.


In 2018 we carried out a county-wide public transport consultation known as The Big Conversation.

There were also local consultations for the amended services early 2019 for the:

Details of the pilot schemes were announced at the Bus Summit on 30 October 2018.

Watch the Bus Summit webcast or read the Bus Summit Presentation (PDF, 1.9 MB).