Libraries update

To all customers,

From Monday 13 July we will be opening 12 of our libraries, where they will be open Monday to Saturday, 10am to 4pm.

Our libraries will have limited services available, including pre-bookable computers and WiFi. Unfortunately, due to social distancing measures, we are not allowing browsing.

Subject to government guidelines, we will be opening additional libraries over the coming months and providing further services, including bookshelf browsing.

To allow our customers to borrow our books, we are offering the Select and Collect service. This service will be available for the following 12 libraries:

  • Ashford Gateway Plus
  • Broadstairs library
  • Dartford Library
  • Deal Library
  • Folkestone Library
  • Gravesend Library
  • Herne Bay Library
  • Kent History & Library Centre, Maidstone
  • Sevenoaks Kaleidoscope
  • Sittingbourne Library
  • Southborough Library
  • Tonbridge Library

How Select and Collect will work

Our Select and Collect service will provide a book borrowing service where orders can be made both online and over the phone, allowing customers to pick their items up from one of the 12 libraries at an agreed date and time. The service will remove the need for physical bookshelf browsing, keeping our customers and staff as safe as possible.

Select and Collect will be available from 7 July.

Customers that order items from that date will be contacted and given a time slot to pick up their items when the 12 libraries reopen on Monday 13 July.

From 13 July, the book collection service, along with pre-bookable PC and WiFi usage, will be available from each of the 12 libraries 10am to 4pm, Monday to Saturday.

Further instructions will be provided on our website and on social media when we open the service.

Charges

There will be no overdue charges for any items borrowed during the lockdown. We are renewing all items borrowed before lockdown until 31 December 2020.

Returning your books

You can return your books to any of the 12 libraries drop boxes or return bins from 7 July.

Home library service and mobile library service

We have restarted our Home Library Service deliveries, alongside our postal loan service. We expect to restart the mobile library service in late July.

We appreciate all our customers’ patience and support while we work to restart our services, and we look forward to welcoming everyone back.

The Libraries, Registration and Archive Management Team