Statistics for libraries, registrations and archives
We have held the Customer Service Excellence Award continuously since 2010 and a Charter Mark since 1991 before that.
Summary statistics (based on 2017/18 figures):
- Customers borrowed 4,674,000 items
- 4,987,000 visits were made to our libraries
- We have 156,500 active borrowers
- Volunteers delivered books to 1,305 housebound customers
- Customers made 1,552,000 online contacts
- 244,800 e-books were borrowed by customers
- 49,800 e-magazines were borrowed by customers - this is a new service
- 19,400 e-newspapers were borrowed by customers - this is a new service
- The top issuing book for 2017/18 was Night School by Lee Child
- Library staff answered 397,687 enquiries
- Our wi-fi service was accessed on 115,848 occasions
- Customers renewed 1,030,457 items
- 22,990 events were attended by 216,000 customers
- We have over 1,358,000 items that customers can borrow
- Customers used our PCs for 467,200 hours
Go to the libraries section of the website to find out how you can access these services.
These summaries show the rates of use for our library services in individual Kent districts:
- Ashford (XLS, 119.0 KB)
- Canterbury (XLS, 119.0 KB)
- Dartford (XLS, 124.0 KB)
- Dover (XLS, 120.0 KB)
- Gravesham (XLS, 123.0 KB)
- Maidstone (XLS, 119.5 KB)
- Sevenoaks (XLS, 122.5 KB)
- Shepway (XLS, 121.5 KB)
- Swale (XLS, 118.5 KB)
- Thanet (XLS, 121.5 KB)
- Tonbridge and Malling (XLS, 122.0 KB)
- Tunbridge Wells (XLS, 122.0 KB)
Archives and Records Association customer satisfaction survey
The ARA National Surveys, previously the Public Services Quality Group (PQSG), coordinates 2 important surveys for the sector:
- the Survey of Visitors
- the Distance Users of Enquiry Services Survey.
The surveys take place between September and November in alternate years, so each survey takes place every 2 years. We take part in the surveys to understand customers’ thoughts and to help shape the service with customer feedback. It also provides us with a benchmarking tool, comparing results across all archive services who take part in the survey. Read the results of the surveys.
Go to our Kent archives section of the website to find out how you can access these services.