Our older people and physical disability teams

We're looking for enthusiastic professionals to join our older people and physical disability teams across Kent. We have vacancies in the following teams:

The Promoting Independence Service provides short-term support that aims to prevent or delay people's entry to the system and provide the best long-term outcome for people. As a result, people will have greater choice and control to lead healthier lives.

Teams within Promoting Independence:

  • Referral Management Service
  • Occupational Therapy
  • The Kent Enablement at Home service
  • Promoting Independence Practitioners
  • Short Term Pathways hospital and community based services

Through working in a more integrated way, these teams will support better management of the flow of clients and ensure that the right practitioner, with the right skills, responds at the right time.

Referral Management Service

This team:

  • provides initial contact for the public enquiring about services and assessment of need
  • provides a range of information, advice and signposting in cases where it is clear that eligibility
    for local authority social care is not met
  • signposts to local authority internal services when appropriate
  • signposts to other community based services when appropriate
  • refers to Promoting Independence and Supporting Independence teams for assessment of
    social care needs
  • is aligned to Clinical Commissioning Groups areas and GP clusters services for wider multi-disciplinary and partnership working with health colleagues.

Occupational Therapy

This team:

  • will work across the Promoting Independence and Supporting Independence teams to provide holistic and functional assessments, to establish client’s abilities, circumstances, needs and support mechanisms
  • provide appropriate advice, signposting, equipment and/ or adaptations to optimise an individual’s independence
  • work with the Supporting Independence team and providers where required and maximise a client’s independence, ensuring providers are continuing with a goal focused approach to their support
  • promote independence by providing creative interventions with moving and handling techniques and working with families and carers.

Kent Enablement at Home Service

This team:

  • provides up to 3 weeks enablement at home for people who are returning home from a hospital or residential setting
  • has enablement workers who support and encourage people to regain and maximise their independence
  • has occupational therapists who advise on optimising ability and independence safely and appropriately
  • is aligned to Clinical Commissioning Groups areas and GP clusters for wider multi-disciplinary and  partnership working with health colleagues.

Short Term Pathways Teams

This team:

  • provides hospital based services to support non-admission to hospital when appropriate and timely discharge from hospital
  • is made up of multi-disciplinary teams of social workers, occupational therapists and nurses supported by case officers and administrators
  • has social care discharge coordinators, which are key roles within the team
  • works with the Enablement at Home service to ensure people are supported at home whenever possible
  • is aligned to Clinical Commissioning Groups areas and Acute services for wider multi-disciplinary and partnership working with health colleagues.

Supporting Independence Teams work with clients who have ongoing care needs and the service providers who have been engaged to provide the support to meet those needs (i.e. care in the home, residential and nursing care, day care, supported living or a direct payment in lieu of any of these).

Roles within Supporting Independence:

  • team managers
  • senior practitioners
  • social workers and registered nurses
  • occupational therapists
  • case officers

Functions within Supporting Independence

Client Support Service (CSS)

The Client Support Service manages all enquiries from existing clients and their carers in two stages:

  • initial calls that can be resolved quickly
  • more complex queries where practitioners and case officers, supported by an administrator, will either resolve the query or schedule a review of the client's care and support plan.


Practitioners and case officers are responsible tor reviewing care and support plans and any actions that may result from the review, including re-assessment and changes to the care and support plan. Reviews are scheduled into practitioners' calendars by Business Support Teams.

Working with providers

Practitioners and case officers work closely with service providers - particularly care in the home providers - to ensure that providers are able to interpret care and support plans and draw up their own action plans that are focused on supporting clients to work towards achieving their goals. Practitioners and case officers contact providers soon after the service is confirmed, scheduled by Business Support Teams.

From April 2019 new contracts with care and support providers will apply. The new contracts will require providers to work in an 'outcome-focussed' way. This means they will take a more proactive approach in supporting clients to work towards the outcomes described in their care and support plans. Supporting Independence Teams have a critical part to play in working with providers to make this happen.

Working with health

Practitioners and case officers attend Multi-disciplinary Team (MDT) meetings. These are an important part of moving towards integrated local care. We want service providers (care in the home) to become involved and contribute to MDTs too. We also want to make sure that all of the appropriate services from health and social care are available to our clients exactly when they need them.

This team:

  • delivers time limited social work interventions for clients referred from any point on the social care pathway, when it is deemed that a social work intervention will benefit the client
  • is responsible for confirming the need for a social work intervention or working with the referrer to identify an alternative approach. The delivery of social work will be governed by the application of the KCC Social Work Framework
  • applies professional knowledge and skills relating to relevant theoretical models, research, legislation, assessment of needs and risks and use of resources using relationship based and person-centred practice skills; along with a commitment to work collaboratively with other professionals and relevant persons
  • provides interventions of usually short-term (12 to 16 weeks) reviewing to ensure they do not 'drift' beyond agreed timescales unless there is clear evidence to extend
  • works with vulnerable adult cases, as defined by the Kent Vulnerable Adult Joint Working Protocol.

This team:

  • has centralised safeguarding teams aligned to each area, providing expert advice and management of adult safeguarding issues
  • works in conjunction with the local authority central referral unit to ensure a coordinated and comprehensive response to adult safeguarding concerns and alerts
  • works in conjunction with central local authority Best Interest Assessors and Deprivation of Liberty Safeguards teams to provide a coordinated and comprehensive response
  • is aligned to Clinical Commissioning Groups areas and GP clusters for wider multi-disciplinary and partnership working with health colleagues
  • works with our new Quality Improvement Service ensuring that providers improve the quality of their care, usually in the following circumstances:
    • when it has been identified that there have been failings by an individual provider that are either partly or fully responsible for a safeguarding enquiry being raised
    • when it is also evident that those failings have or could have safeguarding implications for more than one client.

This team:

  • provides a range of residential, nursing, recuperative and intermediate care services, short term and long term as determined by need works closely with Adult Community Teams, Short Term Pathways Teams, Access to Resources and Purchasing Teams to ensure placement availability is maximised to meet priority needs.

This team:

  • provides a county wide specialist assessment and provision service for people with sensory impairment
  • provides a county wide specialist service for people with autism including self-management and promoting independence service, in support of clients with higher functioning autism
  • is aligned to Clinical Commissioning Groups areas and GP clusters for wider multi-disciplinary and partnership working with health colleagues.

This team:

  • provides the first point of contact for the public and other professionals who are making telephone enquiries to the operational teams working in adult social care
  • obtains information from callers, considers a number of options to resolve contacts or creates a record for the new Client Support Service to progress accordingly
  • provides a minute taking service for professional and public meetings which could be of a confidential and sensitive nature
  • logs, records and processes information received for the team and ensures that it is accurately transposed and recorded on our client information system
  • contacts our clients or their representative to book appointments (assessments and reviews) on behalf of our practitioner staff and updates our client system to reflect these arrangements
  • supports managers with data quality, producing reports from the range of systems in use.

This team:

  • provides budget and forecasting monitoring, overseeing and accounting for all non-staffing  related expenditure (i.e. spend on services), working with managers to make sure we have the best possible information and that there is consistency in all the decisions we make that affect spend
  • provides spend analysis, translating what finance/performance data tells us into what we need to do differently to control spend; considering trends, performance and practice across all areas
  • authorises high cost care for Promoting Independence, Supporting Independence and Social Work Teams, checking that the type and amount of care is right and calculating what it should cost through an Estimated Personal Budget
  • protects finances and income generation, dealing with Finance Only cases, Client Financial Affairs applications, Court of Protection/solicitor applications for finance, elements of Protection of Property, Debt Management etc.