Compensation for 2020/21 KCC Travel Saver

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As schools have now reopened, we can explain the compensation plans for Travel Saver customers.

Although the scheme is heavily subsidised by the council and many schools have remained open for key worker and other children, we had committed to compensating customers who would not have used the pass during January and February. This is why we took the decision not to take payments at the end January and February for those that pay in instalments.

Travel Saver passes are valid from the start of the school year in September until the end of the following school year in July and cost the same no matter when you buy one. The national lockdown meant that pass holders have missed out on getting the full value of their pass.

Given the loss in value, we will be providing a similar level of compensation to all Travel Saver customers.

Customers paying by instalment

We didn’t collect instalments for January and February. This means most customers saved an amount proportionate to the period that schools have been closed for:

We will take March’s instalment as planned.

If customers have any instalments owed from last year, we will also collect these when we collect the March instalment.

*Please note - there will be differences in compensation amounts because parents who applied later in the school year will have had higher instalment amounts as the cost of the Travel Saver pass is the same no matter when it is applied for.

Customers who have paid in full

We will make a payment of:

Payments will be made to the card that you used when you applied within the next 6 weeks.

If you applied for passes under our sibling offer (buy 2 and get the third and fourth passes free) then we should have emailed you to ask you to provide your contact details. If you have not been contacted, email us at tsrefunds@kent.gov.uk.

If you haven’t received your compensation payment by the end of April, please email tsrefunds@kent.gov.uk.

Returned passes

The Travel Saver scheme does not offer refunds. If you have returned your pass for a refund but now need to use it again, please email kcctravelsaver@kent.gov.uk and we will order you a new one.

Contact us

If you are unhappy with our approach to compensation and wish to complain, please follow our complaints process.

If you have an enquiry about your child’s pass then email kcctravelsaver@kent.gov.uk.

Back to school

For a reminder about using buses during the pandemic visit our back to school page.