Compensation for 2020/21 KCC 16+ Travel Saver

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As schools and colleges have now reopened, we can explain the compensation plans for 16+ Travel Saver customers.

Although the scheme is heavily subsidised by the council and many schools have remained open for key worker and other children, we had committed to compensating customers who would not have needed to use the pass during January and February. This is why we took the decision to not take payments due at the end January and February for those that pay in instalments.

16+ Travel Saver passes are valid from the start of the school year in September until the end of August the following year and cost the same no matter when you buy one. The national lockdown meant that pass holders have missed out on getting the full value of their pass.

Given the loss in value, we will be providing a similar level of compensation to all 16+ Travel Saver customers.

Customers paying by instalment

We didn’t collect instalments for January and February. This means most customers saved up to 25% on the cost of the 16+ Travel Saver pass  - between £100* and £133*.

We will take March’s instalment as planned.

If customers have any instalments owed from last year, we will also collect these when we collect the March instalment.

* Please note - there will be small differences in compensation amounts because customers who applied later in the school year will have had higher instalment amounts as the cost of the 16+ Travel Saver pass is still the same no matter when applied for.

Customers who have paid in full

We will make a payment of £115 to customers who paid in full for the full cost 16+ Travel Saver, which represents a saving similar to customers paying by instalment and is proportionate to the period that schools have been closed for.

Payments will be made to the card you used when you applied within the next 6 weeks.

If you applied for passes under our sibling offer (buy 2 and get the third and fourth passes free) then we should have emailed you to ask you to provide your contact details. If you have not been contacted, email us at tsrefunds@kent.gov.uk.

If you haven’t received your compensation payment by the end of April, please email tsrefunds@kent.gov.uk.

Refunds

If you are a 16+ Travel Saver customer and have requested a refund then this will be provided in accordance with the terms and conditions of the scheme.

Contact us

If you are unhappy with our approach to compensation and wish to complain, please follow our complaints process.

If you have an enquiry about your pass then email kcc16plustravelsaver@kent.gov.uk.

Back to school

For a reminder about using buses during the pandemic visit our back to school page.