Contact us about a property we own
Check if we own a property or piece of land
To find out if we own a property or a piece of land, check our list of KCC properties and land (XLSX, 269.0 KB). We update the list every 3 months. The date it was last updated is published at the top of the list.
Get the information you need about our property
There are many reasons you might need to contact us about property. The information below explains what information we can provide and how you can get it.
Police or emergency matters
In an emergency, where there is a significant or imminent risk to life or personal safety, or a crime is being committed, call 999 for the emergency services.
If it is less urgent, but still needs police attention, call the police non-emergency 101 number.
Reporting an incident at one of our sites out of hours
For urgent non-police matters, outside of normal working hours (Monday to Friday 9am to 5pm), call the out of hours number:
- for properties in Ashford, Folkestone and Hythe, Maidstone and Tonbridge and Malling, call 01622 624003
- for properties in all other districts, call 0800 901 2464.
If we can respond to your enquiry in normal working hours, please use our contact form.
We partner with an organisation called AccessAble to provide information about the accessibility of our properties. You can view detailed guides, with information about accessing our properties, to help plan your visit and know what to expect when you arrive. These, and guides to many other public and commercial buildings, are on the AccessAble website.
Unless our property is publicly accessible for example a park, or to access services within a building, you should not enter it without permission.
If you need to enter our land or property to do something, you should contact us and provide us with the relevant details first. If we agree, we will issue you with a written licence, which you'll need to pay for.
For information about the boundary of the public highway, send a plan (a sketch is acceptable if nothing else is available) showing the land in question:
- post to Highway Definitions, Highways and Transportation, Ashford Depot, Javelin Way, Henwood Industrial Estate, Ashford, TN24 8AD
- email to firstname.lastname@example.org.
We can only tell you about property and land we own, we do not maintain details of third party ownership. If you think we own a piece of land, please use our contact form to tell us as much as you can about the land so we can cross check it against our records.
If we do not own the piece of land or property you'd like to know more about, you need to search for land and property information on GOV.UK.
If you'd like information about road ownership and what we look after, visit our roads and travel section.
If you are a landlord or tenant of ours and you need to get in touch for example to query a rental invoice or account balance, please use our contact form.
Our properties are maintained by various contractors depending on the property location or type.
To report an issue with one of our properties, use our contact form.
If you need to get permission from us before doing any development such as an extension or changing what the property is used for, you should contact us as specified in your restrictive covenant documentation. We suggest that you get appropriate legal advice first.
You can ask us to remove a restrictive covenant or charge by using our contact form. Depending on the circumstances, we may need to do some work to decide if we can remove the covenant, amend it or decline your request.
We'll tell you about any costs that may be incurred before we do any work.
Schools are responsible for the management of their own sites. If you have a query about a school property, you need to contact them directly.
If we no longer need a property or land, we put it up for sale or lease on the open market to make sure that the sale is fair and transparent.
If you're looking to purchase a KCC property, we suggest you:
- register with local agents
- look out for enquiry boards attached to properties
- check for property advertisements online and in the press.
We do not respond to speculative expressions of interest about the lease or sale of land or offers to assist with development of surplus land.
Generally, we won't intervene with a tree’s natural growth and development unless there is a valid reason. Valid reasons include:
- an issue with the health of the tree
- the tree posing a risk to health and safety
- a risk or evidence of damage to property.
Each request for intervention about a tree will be considered individually.
You're welcome to trim vegetation up to, and no further than, your boundary if:
- there is no Tree Preservation Order in place (you can check this with your local borough or district council)
- you are not causing undue damage to the safety or the ongoing viability of the tree.
Schools are responsible for the management of the trees on their sites. If you have an issue about trees at a school, please contact the school directly.
Details of your property boundaries can be found in your title deeds. The deeds are usually kept by your bank, building society or solicitor. If your title is registered with HM Land Registry, they can provide a copy of your deeds for a small fee. Request a copy of your deeds on the GOV.UK website.
If you have a boundary with one of our properties, please check your deeds before contacting us about maintenance.
If you have not found the answer to your query on this page, you can contact us:
- use our online contact form
- write to Kent County Council, Infrastructure Division, Invicta House, County Hall, Maidstone, ME14 1XX with full details of the enquiry and, if required, a plan showing the location.
Get an update
You can use the contact form to get an update on an enquiry if you have not received a response. Please include the original reference number given by the KCC infrastructure Team, or our facilities management provider to help us find your query.
If you are not satisfied with the response you have received from us, you can raise a complaint which will be reviewed by an independent officer.