Lone worker monitoring service (Lone Star) privacy notice

This notice explains what personal data (information) we hold about you and how we collect, use and may share information about you. We are required to give you this information under data protection law.

Who we are

Kent County Council (KCC) collects, uses and is responsible (as the data controller) for certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. Our Data Protection Officer is Benjamin Watts.

KCC provides a lone worker service to help ensure that KCC’s workers and those of third party subscribers to the service, can be monitored and contacted. Lone Star is a computer based communications system that monitors workers via their mobile phones and raises the alarm if they don’t check in or they over-run their appointment time.

The personal information we collect and use

Information collected by us

  • Your personal information (first name, last name, contact details)
  • The organisation you work for
  • Your mobile phone number
  • Name and address
  • Vehicle details (registration)
  • Home address
  • Work telephone number
  • Personal telephone number
  • Manager escalation and contact details
  • Next of kin escalation and contact details

How we use your personal information

We use your personal information to enable the Lone Star system to monitor lone-workers via their own mobile phones and raise the alarm if they don’t check in or they over-run their appointment. Time checks are put in place and if no response is received the alert is escalated to management.

How long your personal data will be kept

We will hold your personal information securely for as long as you are subscribed to the system. From time to time we run checks to make sure that all the people registered onto our system are still currently subject to a paid subscription. It is your (or your line manager’s) responsibility to make sure that we are notified of any changes to your personal details and whether you still require Lone Star cover.

Reasons we can collect and use your personal information

We collect and use your personal information only to administer the Lone Star system.

The lawful basis we rely on to process your personal data is article 6(1)(e) of the GDPR, which allows us to process personal data when the processing is necessary for us (Kent County Council) to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law. The task concerns safeguarding employees in relation to our obligations under health and safety regulations.

Who we share your personal information with

  • The information we hold about you can be accessed by authorised employees of Agilisys (acting as a data processor) who handle, maintain and manage the Lone Star service on our behalf.
  • The personal information you provide to the Lone Star system can also be accessed by authorised employees of AutoPage (who act as a data processor). This is the company that developed and runs the Lone Star software and systems. This would only be when the database is being maintained or repaired in which case AutoPage may have temporary access to name, mobile number, supervisors, company and details of previous bookings on, off and any check calls. AutoPage destroy any copy of our database after any support incident has been cleared.
  • We will share personal information with law enforcement or other authorities if required by applicable law.

Your rights

Under the GDPR you have rights which you can exercise free of charge which allow you to:

  • know what we are doing with your information and why we are doing it
  • ask to see what information we hold about you (subject access request)
  • ask us to correct any mistakes in the information we hold about you
  • object to direct marketing
  • make a complaint to the Information Commissioners Office
  • withdraw consent (if applicable).

Depending on our reason for using your information you may also be entitled to:

  • ask us to delete information we hold about you
  • have your information transferred electronically to yourself or to another organisation
  • object to decisions being made that significantly affect you
  • object to how we are using your information
  • stop us using your information in certain ways.

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties. Please note that your request may delay or prevent us delivering a service to you.

For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise a right, please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Who to contact

Please contact the Information Resilience and Transparency Team at data.protection@kent.gov.uk to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.

You can contact our Data Protection Officer, Benjamin Watts, at dpo@kent.gov.uk, or write to: Data Protection Officer, Sessions House, Maidstone, Kent ME14 1XQ.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 03031 231 113.

Read our corporate privacy statement.