Kent and Medway Warm Homes
The Warm Homes scheme is a partnership project between KCC, district councils and wider agencies, to help residents in Kent and Medway save energy in their home.
This scheme can offer you a quote from a Warm Homes contractor to install loft insulation, cavity wall insulation, external wall insulation, or heating systems in your home.
The partnership provides this scheme to offer a quote from a trusted contractor, who has been vetted and checked against different environmental and safety standards.
You can also be assessed for national and local funding, if this is available, and you are eligible.
This is a referral service only and if you decide to carry out works with a contractor, you will enter into a contract directly with them. KCC and members of the partnership project cannot accept any responsibility or liability for any aspect of the works.
We advise that you seek other quotes and financial assistance outside of the Warm Homes scheme to make sure you get the best quote available for you.
If you live in a rented property, you must get permission from your landlord before any works are carried out on the property.
The Warm Homes Scheme is not available for residents living outside of Kent and Medway and cannot offer quotes for any other energy measures. If you would like to receive a quote for these, please contact your local district council or read about other energy measures.
Through the scheme, we try to subsidise your quote if you are eligible for national or local funding.
The Warm Homes contractor, Aran Services Ltd, can check if you are eligible for funding assistance through a national funding scheme called the Energy Company Obligation (ECO). To receive funding assistance you must meet certain eligibility criteria, for example, if you receive certain benefits.
If you do not receive benefits but are on a low income, or have a long-term health condition, your local district council can assess this through a number of schemes, including through the Local Authority Flexible Eligibility scheme. You can read the following statements of intent from councils in Kent who participate in the scheme:
- Ashford Borough Council
- Dartford Borough Council
- Dover District Council
- Gravesham Borough Council
- Tonbridge and Malling Borough Council
- Kent wide (PDF, 58.7 KB) (including Sevenoaks, Swale, and Tunbridge Wells)
We are working in partnership with EDF Energy to provide ECO funding for this scheme and Aran Services Ltd, our installation partner.
This funding assistance is not available for residents in Canterbury, Folkestone and Hythe, Maidstone, Medway or Thanet. If you live in these areas you cannot be assessed for local funding.
Due to a reduction in local and national funding schemes, funding through the Warm Homes Scheme is only available in specific circumstances. In some cases, if you are eligible for support, funding may not cover the full cost of the installation and you may need to pay a contribution.
We advise that you seek other quotes and funding assistance outside of the Warm Homes scheme to ensure you get the best quote available to you.
- Warm Homes discount - you could get £140 off your electricity bill over the winter. Check to see if you are eligible for this one-off payment.
- Cold weather payment - you could get £25 for each consecutive 7-day period where the average temperature in your area is recorded as, or forecast to be, 0 degrees celsius or below. Check to see if you are eligible for this payment.
- Winter fuel payment - people born on or before 5 November 1953 could get between £100 and £300 to help pay heating bills across winter. Find out more about the winter fuel payment.
- Feed-in Tariff - for certain technologies, you can receive money from the government, for the energy you generate, and for the energy you provide back to the UK energy grid. Find out more about the Feed-in Tariff.
- Renewable Heat Incentive - for certain technologies, you can receive money from government for generating heat from renewable or low carbon sources. Find out if you are eligible for the Renewable Heat Incentive.
- Fuel Direct - this allows you to have some of your bills paid directly out of your benefits payments if you are struggling to keep up with your payments, as well as deducting an amount from each payment. Find out more and apply for Fuel Direct.
Collective Switching Schemes
You could save money on your energy bills by joining a collective switching scheme. This is by combining buying power through auctions to access highly competitive tariffs. Participation is completely free with no obligation to switch your current energy tariff or energy provider. Examples of schemes in Kent include:
Company schemes and where to go for more advice
- The Citizens Advice Bureau can help check that you are not missing out on any benefits or financial support which may be able to assist you to pay for you energy bills or allow for you to make energy improvements to your home.
- Energy Saving Trust also has lots of information for how to save energy at home and some financial advice.
- Turn2Us is a national charity helping people when times get tough. They provide financial support to help people get back on track and provide a benefits calculator and a grants search to allow people to look for charitable funds that they may be eligible for.
Support with arrears or debt:
Some utility companies offer help to customers who have large arrears on their gas, electricity or water bills. Some companies can also financially contribute to energy related costs such as white goods to heating repairs through ‘Further Assistance Payments’. There are also many well-known price comparison websites that aim to give customers full transparency on which energy companies are offering the cheapest deal. See if your energy provider can offer you some help:
- The British Gas Energy Trust
- EDF Energy Trust
- E.on Energy Fund
- Npower Energy Fund
- Scottish Power Hardship Fund
- Ovo Energy Fund
Simple Energy Advice offers impartial and independent advice to help reducing energy bills, making the home warmer and greener, as well as information for home improvements.
AgeUK offers advice, tips and options for a home energy and benefits check to ensure you have everything that you are entitled to.
To apply for a quote for heating replacements, loft insulation, external wall insulation and/ or cavity wall insulation, you can:
- apply online
- call the Warm Homes helpline on 0800 170 1174.
Applications close on the 30 September 2019.
If you receive benefits and have requested cavity wall insulation, loft insulation, external wall insulation or heating, your details will be forwarded to the Warm Homes contractor, who will contact you within 5 working days to discuss your referral and assess your eligibility for funding assistance.
If you do not receive benefits but are on a low income or have a long-term health condition your referral will be passed to your local district council who will contact you to discuss your referral and assess you for potential funding assistance.
To find out how we use the personal data you provide in your Warm Homes application, read our privacy notice.
Find a quote for other energy efficiency measures
Warm Homes only provides quotes for installing loft insulation, cavity wall insulation, external wall insulation, and heating.
If you would like quotes from other companies, or quotes for energy efficiency measures that we cannot provide, you may wish to contact:
- traders and installers - KCC Trading Standards works in partnership with Checkatrade to provide a recommended trader scheme. You can look for a quote from one of the approved traders on the Checkatrade website
- your own energy supplier who may also be able to provide a quote for the works
- the ‘big six’ energy companies in the UK (EON, British Gas, npower, EDF Energy, Scottish Power and Scottish & Southern), as they sometimes have schemes to support residents with energy efficiency measures.
This is a referral service only and if you decide to carry out works with any installer, you will enter into contract directly with them. As such, KCC and members of the partnership project cannot accept any responsibility or liability for any aspect of the works.
For general information and advice on saving energy in the home or to see if there are other grants available, you can also contact the Energy Saving Trust.
Learn to save energy
Find out how you can save more energy with the following advice:
- Energy saving advice leaflet (PDF, 1.2 MB)
- Prevent damp, mould and condensation in your home (PDF, 104.2 KB)
- Using oil in your home (PDF, 111.8 KB)
Find out how you can cut your water consumption with expert water saving tips from your local water provider. Providers include:
Give us your feedback
If you have any comments or questions about the scheme, please email firstname.lastname@example.org.
This project has received funding from the Interreg 2 Seas programme 2014-2020, co-funded by the European Regional Development Fund under subsidy contract No 2S02-029.