If your child has a problem at school you
should be able to sort it out through an informal discussion with
your child's teacher. If you can't resolve a problem
informally, the school should have a formal complaints procedure
that you can follow.
Step one: contact your child's school
If you are worried about your child's learning
or welfare at school, your child's class teacher or head of year is
the best person to approach first. Teachers will usually be
in the classroom during the day, but you can leave messages with
the school office asking the teacher to get back to you.
If the teacher can't help or you are not satisfied with their
response, you can talk to the headteacher. You should be able
to arrange a meeting or a telephone conversation with the
headteacher through the school office. If this isn't
practical, you may wish to make a written complaint.
Step two: contact the governing body
If your complaint is not resolved, the next
stage is to approach the governing body of the school. All
state-funded schools are required to have a procedure to deal with
any complaints relating to the school, or to any facilities or
services that the school provides for the local community.
If you want to complain to the governing body, ask the school for a
copy of its complaints procedure. All complaints to the
governing body must be in writing.
Step three: contact the Secretary of State for
If you are not satisfied with the response from the governing
body you can contact the Secretary of State for Education:
Secretary of State
Department for Education
Castle View House
Telephone: 0370 000 2288
Typetalk: 18001 0370 000 2288
Fax: 01928 738248
More information is available at www.education.gov.uk/schoolcomplaints
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