Complaints - Who to contact

If you wish to put your complaint about one of our services in writing, please write to the Managing Director (who will usually arrange for your complaint to be investigated by the director of the service concerned).

David Cockburn
Head of Paid Service
Sessions House
County Hall
Maidstone
Kent ME14 1XQ

Alternatively,you can write direct to the most appropriate person listed below.

For complaints about Finance, Freedom of Information, Information Systems, Law and Governance, Personnel and Development or Property, write to:

Deputy Managing Director / Corporate Director
Business Strategy and Support
Sessions House
County Hall
Maidstone
Kent ME14 1XQ

For complaints about Families and Social Care, write to:

Corporate Director
Families and Social Care
Sessions House
County Hall
Maidstone
Kent ME14 1XQ

For complaints about Education, Early Years and Childcare, write to:

Corporate Director
Education, Learning and Skills
Sessions House
County Hall
Maidstone
Kent ME14 1XQ

For complaints about Community Learning and Skills, Community Safety, Libraries, Registration of Births, Marriages and Deaths, Sports Development, Trading Standards, Gateways, Public Rights of Way/Country Parks, the Contact Centre or Youth and Community, write to:

Corporate Director
Customer and Communities
Brenchley House
Week Street
Maidstone
Kent ME14 1RF

For complaints about Highways, Minerals and Waste Planning, Recycling, Commercial Services, write to:

Corporate Director
Enterprise and Environment
Invicta House
County Hall
Maidstone
Kent ME14 1XX