Complaints, comments and compliments
Even in the best run organisations there can be times when
things go wrong, leaving you unhappy with the service you
receive.
We value complaints because they help us to improve the services
we provide for all our customers
We do all we can to investigate any complaints efficiently and
as fairly as possible.
Don't worry, making a complaint will not be held against
you!
To help us with our equality monitoring you may be asked for
information about your ethnic group and whether or not you consider
yourself to be disabled.
You do not have to give the information if you do not want to
and your response will not make any difference to the way in
which we will deal with your complaint.
Complaints procedures
There are separate procedures for:
See our
complaints, comments and compliments leaflet (PDF, 255k) for
more information about complaints procedures.
We will investigate any complaint as efficiently and fairly as
possible.
Make a complaint, comment or compliment online
We welcome feedback about our services. You can make an online
complaint, comment or compliment about:
Complaints performance
Our
KCC Annual Complaints, Comments and Compliments Report for
2009/10(PDF, 2819k) shows the number of complaints we received
between 1 April 2009 and 31 March 2010.
The report also shows the number of complaints acknowledged and
responded to within our standard.
See examples of how we have responded to your complaints on our
'You said - We did' page.
Annual letter from the Local Government Ombudsman
The Local Government Ombudsman provides feedback to Kent County
Council on the cases against the council it receives.
Read our annual letters from the Local
Government Ombudsman.