Complaints, comments and compliments
We want to hear about your experiences of our services.
A job well done
Do you know someone at Kent County Council who has
done a good job and deserves to be recognised for their work?
Tell us about them.
Make a complaint, comment or compliment online
We welcome feedback about our services. You can make an online
complaint, comment or compliment about:
Even in the best run organisations there can be times when
things go wrong, leaving you unhappy with the service you
We value complaints because they help us to improve the services
we provide for all our customers
We do all we can to investigate any complaints efficiently and
as fairly as possible.
Don't worry, making a complaint will not be held against
To help us with our equality monitoring you may be asked for
information about your ethnic group and whether or not you consider
yourself to be disabled.
You do not have to give the information if you do not want to
and your response will not make any difference to the way in
which we will deal with your complaint.
There are separate procedures for complaints about:
complaints, comments and compliments leaflet (PDF, 2.2mb) for
more information about complaints procedures.
We will investigate any complaint as efficiently and fairly as
Customer feedback performance
KCC Annual Complaints, Comments and Compliments Report for 2012/13
(PDF, 339k) shows the number of complaints we received
between 1 April 2012 and 31 March 2013.
The report also shows the number of complaints acknowledged and
responded to within our standard.
Annual letter from the Local Government Ombudsman
The Local Government Ombudsman provides feedback to Kent County
Council on the cases against the council it receives.
Read our annual letters from the Local
Insurance information for insurers and
Public Liability and Employer's Liability policies have been
arranged through Zurich Municipal Insurance.
The combined policy number is QLA-17AD01-0013.
Motor insurance is also held with Zurich Municipal under policy
The Zurich Portal ID is C00108.