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Contacts

Kent Highway Services
Kent County Council
Invicta House
County Hall
Maidstone
Kent ME14 1XX

Telephone icon 08458 247 800
Report a fault

Email icon kent.highwayservices @kent.gov.uk

Maintaining Kent's roads

Kent has one of the largest road networks in the country. We are responsible for looking after over 5000 miles of roads, 4000 miles of pavements, 2700 bridges and hundreds of thousands of street lights, signs and road drains.
The Highways Agency looks after motorways and trunk roads (roads that link motorways to ports, such as the A2 from the M2 to Dover) for the Government.

How do you decide which roads to repair?

We carry out a series of surveys using machines (mechanical surveys). This helps us understand the condition of the roads and pavements. We use this information to decide which roads and pavements to repair. We draw up a plan so that we work on the roads that need most repairs.

Other information that helps us to decide which roads to repair includes:

  • reports from our highway inspectors;
  • information from members of the council; and
  • information from the public.

We examine the results of the surveys and use them to decide what work to carry out.

The highway inspectors inspect busy roads and pavements more often than quieter ones. All highway inspectors work from our divisional offices and have a particular area that they look after.

How do you decide what to do?

This depends on the problem. For example, if a road is in good condition apart from being a bit too slippery, we may 'surface dress' it.

What is surface dressing?

Surface dressing means spraying a road with a coating of hot bitumen and then covering it with stone chippings. The chippings are rolled into the bitumen to form a water-resistant, protective layer, which makes the road less slippery.

We do this work in the summer, when the weather is warm and dry, as the bitumen will not stick to the road in cold or wet weather. As soon as the bitumen has set, we sweep the road to remove any loose chippings.

What about resurfacing roads?

If a road is too bumpy and needs to be improved, we will resurface it. This means removing an existing surface or applying a new surface on top of an existing one. The new surface will even out bumps to give a smooth surface that helps to prevent skidding.

A process called planing involves removing an existing surface. A machine grinds off the old surface, which we take away. We do not waste this material but reuse it in road maintenance.

A paver machine applies a new surface. This machine controls the thickness of the surface material and makes sure bumps and potholes are filled in properly.

What if a road is really bad?

Like all things, roads wear out and we may need to completely dig it up and replace it. This is the most expensive treatment. We keep the costs down as far as possible by carrying out the above treatments to help prevent roads from getting so bad that they need to be replaced.

A road is normally made from two types of material - granular material (at the bottom) and bound material (at the top).

We use the planings (as we described before) to replace the granular material. There is also a way of using the planings in the bound materials. This adds real strength to the road. Once we have laid the bound materials, we apply a surfacing material to finish off the job.

How can I help?

When you are driving, you can help by taking notice of road signs (including speed restrictions) on newly surfaced roads. This prevents new materials from being damaged before they have completely set. This will especially help with surface dressing. It will also help prevent your car from being damaged by loose chippings.

Working on the highway can be dangerous for workmen, and sometimes we have to close roads to provide enough room for repairs to be carried out safely. If this is the case, please follow any diversion signs.

Who is allowed to dig up the roads?

There are many companies which are allowed to dig up the road. For example, gas and electricity companies, and phone and cable companies. They are allowed to put in new services and make repairs to existing services in the roads, pavements and verges.

We meet with these companies regularly to plan and co-ordinate all major work. They have to let us know before they start work so we know where they are working and what they are doing.

Sometimes work is urgent and cannot be delayed. For example, there might be a gas or water leak. These problems have to be dealt with urgently. This is the reason why sometimes a newly surfaced road is dug up.

Between them, these companies dig around 50,000 holes in the roads in Kent in a year. This is 1000 holes every week!

Sometimes potholes are only repaired temporarily. Why is this?

Some potholes need to be filled urgently to keep roads in a safe condition. We always try to repair these potholes permanently, but sometimes it is not possible. This is because the material we need to make permanent repairs is not always available when we need it. Instead, we repair the pothole temporarily to keep the road safe and wait until the material for permanent repairs becomes available.

Why do you resurface some roads and leave other roads that need rebuilding?

We have to keep a balance between repairing roads that are in a poor condition and looking after roads to stop them getting too bad.

It is much cheaper to look after roads than it is to rebuild a road, so it is a better use of money that is available. On the other hand, we can't just leave roads that need rebuilding. The more we spend on rebuilding roads, the less there will be for looking after other roads so we don't have to rebuild them.

How can I find out about roadworks before I make a journey?

You can find details of all current roadworks on our roadworks page, or you can listen to your local radio station for information.

We monitor all work that is carried out on the county's roads. We have an office in Maidstone and three divisional offices in east, west and mid Kent.

Report a problem

If you notice a problem on one of our roads, you can e-mail us using the online fault reporting form (link opens in a new window) or you can call us at any time, any day of the week on 08458 247 800.

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