Disabled person's bus pass

Get free off-peak bus travel with a disabled person's bus pass.

You can apply online, in libraries and gateways, by post or by phone.

Apply online

Log in to see an existing application or change your photo.

Apply in a library

Staff in the libraries below can put your details onto the system for you. Bring your eligibility evidence with you.

At other libraries and gateways you can get forms and ask staff to forward completed ones and evidence to us. They can't put your details onto the system.

Apply by phone

Call 03000 41 83 83, Monday to Friday, 9am to 5pm.

You'll give us your details over the phone but will need to send your eligibility evidence by post.

Apply by post

Download a disabled person's bus pass application form (PDF, 1.5 MB) or pick one up from any library or gateway.

Send to: ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent ME14 1XX.

Getting your pass

We'll send your pass within 15 working days as long as we've received all photographs and evidence.

You don't need to renew your bus pass.

We'll renew it automatically and will send your new one in the post at least 3 weeks before your current one runs out.

New pass hasn't arrived

Email buspass@kent.gov.uk or call 03000 41 83 83 if you haven't received your new pass 3 weeks before your existing one expires.

Temporary passes

If you applied for a temporary pass due a short term medical condition we won't renew it automatically. If your condition persists you'll need to apply for a new pass.

Moved house

Please fill in the bus pass address form if you've moved since you applied for your current pass or have received a letter asking you to confirm your address.

Or call us on 03000 41 83 83.

If you are moving to Kent you need to apply for a new pass.

As passes are automatically renewed failure to notify of a change of address may result in renewed passes not being received.  You would then be liable for the cost of replacing this pass.

If you do not need your pass anymore

Please return the pass to us (at ENCTS, Kent County Hall, Contact Point, Invicta House, Maidstone, Kent ME14 1XX) or hand it in at any library or gateway.

You can get a disabled person's bus pass if you're a Kent resident and 1 or more of the below:

  • blind or partially sighted
  • profoundly or severely deaf
  • without speech
  • have a disability or have suffered an injury which has a substantial and long-term adverse effect on your ability to walk
  • have no arms or can't use both your arms
  • have a learning disability
  • would be refused a driving licence due to physical fitness (section 92 of the Road Traffic Act 1988).

There is no age restriction for the disabled person's bus pass.

Can't travel alone?

If you can't travel alone you may also be able to get a disabled person and companion pass.

Rejected applications

If we rejected your application and you would like to appeal please write, with evidence, to: ENCTS, Invicta House, Maidstone, Kent, ME14 1XX.

You need to:

  • prove you live in Kent
  • prove your disability
  • provide a passport style photo taken within the last year with your name and postcode on the back. You can read guidance on photographs in the 'Photograph size and format' section on the Concessioncard website.

If applying online: you'll upload scanned copies of the documents.

If posting the documents: just send photocopies, not originals.

Proof you live in Kent

Choose 1 of the following:

  • driving licence
  • utility bill from within the last year
  • bank or credit card statement from within the last year
  • Council Tax bill from within the last year.

Disability evidence

All documents should either be recent (within the last 12 months) and/or should state either the expected duration of your condition, or that there is no expected improvement.

Eligible categories of disabilityAcceptable proofs (one of the below)
Blind or partially sightedPhotocopy of your Blue Badge (disabled parking badge)

Or

Kent Association for the Blind registration card, showing that you are registered as blind or partially sighted.

Or

A letter from an eye specialist confirming that you are blind or partially sighted.
Profoundly or severely deafSocial Services registration letter and orange registration card.

Or

Audiological report from an aural specialist indicating hearing loss has reached 70 - 95 dBHL.
Without speechEvidence from the last 12 months that you receive Personal Independence Payment (PIP) with a score of at least 8 points on the 'communicating verbally' activities, for example PIP award letter.

Or

A letter from a doctor confirming that you are unable to make clear, basic oral requests, for example to ask for a particular destination or fare.
Has a disability or has suffered an injury which has a substantial and long-term adverse effect on the ability to walkPhotocopy of your Blue Badge (disabled parking badge)

Or

Recent evidence that you receive Personal Independence Payment (PIP) with a score of at least 8 points on the 'moving around' activities.

Or

Recent evidence that you are in receipt of War Pensioners Mobility Supplement.

Or

A letter from a doctor confirming that you have a disability or have suffered an injury which has a substantial and long-term effect on your ability to walk.

Recent means no more than 12 months old.
Without arms or has long term loss of the use of both armsPhotocopy of your Blue Badge (disabled parking badge)

Or

A letter from a doctor confirming that you are unable to use your arms to carry out day-to-day tasks such as paying coins into a fare machine.
Has a learning disability, that is: a state of arrested or incomplete development of mind which includes a significant impairment of intelligence and social functioning

Social Services registration letter and orange registration card.

Or

A letter from a doctor confirming that you have difficulty in learning new skills or may be unable to cope independently. The disabilities must have started before adulthood and have a lasting effect on development.

Or

For children above fare paying age - a letter from the head teacher at their school confirming eligibility as defined.

Your application for a driving licence would be refused under section 92 of the Road Traffic Act 1988 (physical fitness). You won't be eligible if you were refused because of persistent misuse of drugs or alcoholLetter from the DVLA indicating refusal or withdrawal of your licence for a minimum of 12 months.

Or

A letter from a doctor confirming that you are unfit to drive, detailing the reason and the length of time for which you will be unfit to drive.

This category covers disabilities which are likely to cause the driving of vehicles by them as source of danger to the public. For example, dementia, cardiac disorders, sever mental disorders and long term epilepsy.

Only you can use your pass.

When

Monday to Friday: 9.30am - 11pm.
Weekends and bank holidays: All day.

Check the Medway scheme for details of when you can use your pass in Medway.

Find bus routes and maps or plan your journey with traveline.

Where

  • Local bus services in England – outside Kent, check the relevant council's website for when you can use it.
  • Maidstone Park and Ride.
  • Gravesend to Tilbury ferry
  • Canterbury Park and Ride (you'll still have to pay for parking).

You can't use your pass outside of England or on scheduled coach services.

Problems using your pass

If you have problems using your bus pass or getting the ticket machine to accept it, please contact us.

Read the terms and conditions.

Mobility scooters

Due to the safety risks caused by the batteries, not all mobility scooters are suitable for carriage on buses and you will need to check with the bus operator if your model is safe for carriage before travelling. Some operators issue special permits in order to enable their drivers to check that your model is suitable for transport and you will not be allowed on the bus without that permit.

Please make sure you have your mobility scooter handbook to hand when you contact the bus operators, as they will need to take details of your model in order to give you the correct information.

Your replacement pass will have the same expiry date as the pass that was lost, stolen or damaged.

Replace online (lost or damaged passes only)

Order a replacement bus pass online

Replace by phone or in a library (lost, damaged or stolen passes)

Call 03000 41 83 83 or visit one of the libraries in the apply section.

Cost and paying

Lost or damaged cards: £10 for lost or damaged cards.
Stolen: free if you've got a valid crime reference number (not a police lost property reference). Otherwise £10

Pay by credit or debit card, cheque or cash.

Cheques
  • Make payable to Kent County Council.
  • Mark your name, date of birth, contact details and postcode on the back.
  • Send to ENCTS, Kent County Council Contact Point, Invicta House, County Hall, Maidstone, Kent, ME14 1XX.

We'll process your order once payment has cleared. We can't refund your £10 once we've processed it, even if you find your lost pass.

If you don't need your pass anymore

Please return the pass to us or hand in the pass at any Kent library or gateway.

Found pass

If you have found a lost bus pass please contact one of our staff:

Faulty pass

All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine.  If they do not scan then they need to be replaced and a £10 fee will apply.

If you think that the reason for the failure to scan relates to a fault with the pass rather than how it has been looked after, your pass can be returned for testing but the £10 fee will still initially apply. In the event that the pass is found to be faulty, we will refund your replacement fee. Cards which are found to fail because they have not been properly cared for will not be tested. Passes can be returned to one of the following:

If the pass is found to be faulty then we will refund your replacement fee.

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