Sometimes we need to make changes to how we provide services to you. If we do, we will tell you about them here.
Home care services are provided by care workers to people in their own home, so they can be supported to live independently and can manage activities of daily living.
Home care services are delivered by private companies on our behalf. We arrange these services through home care contracts.
We reviewed and re-let these contracts in 2014, keen to ensure the services provided were of a good quality, were value for money and supported you to live as independently as possible in your own home.
Good home care services should:
The home care contracts were awarded on the 2 June 2014 for a one year period, with the option to extend contracts where both parties agreed.
One provider has opted not to extend their contracts and we have also chosen not to extend some home care contracts, due to concerns over quality.
The majority of people who receive a home care service will not be affected by these changes. However, from June 2015, your home care agency will need to change if your current home care agency:
If your care and support arrangements are affected, we will write to you to explain and advise on the next steps.
If you have a question about the changes or if you would like the information in an alternative format or a different language you can: